Administrative Medical Assistant - Largo, FL

Advanced Dermatology & Cosmetic Surgery; Largo (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in dermatology is seeking an Administrative Medical Assistant to join their family-oriented team. This role involves triaging patient calls, providing lab results, and ensuring compliance with healthcare regulations. The ideal candidate will possess exceptional customer service and clinical skills while managing clerical duties in a fast-paced environment. With a strong commitment to patient care, this opportunity offers career advancement and a supportive workplace culture. If you are passionate about making a difference in patient experiences, this role could be the perfect fit for you.

Benefits

Incentive Plans

Career Advancement Opportunities

Paid Holidays

401(k) Matching

Medical Benefits

Dental Benefits

Life Insurance

Qualifications

• Exceptional customer service and clinical skills required.
• Knowledge of ADCS policies and HIPAA regulations essential.

Responsibilities

• Monitor and respond to triage calls, directing concerns to providers.
• Obtain prior authorizations and arrange patient appointments.
• Communicate biopsy and lab results to patients.

Skills

Customer Service

Clinical Skills

Communication Skills

Organizational Skills

Problem-Solving

Time Management

Education

Certification in Medical Assisting

Knowledge of Medical Terminology

Tools

Electronic Health Records (EHR)

Microsoft Word

Microsoft Outlook

Job description

Join a workplace recognized by Newsweek as America's Greatest Workplaces for 2024. Advanced Dermatology and Cosmetic Surgery’s mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services. We are currently seeking candidates with exceptional customer service and clinical skills to join our team as an Administrative Medical Assistant. We strive to create a career destination that feels more like family than work. You will be working with a team of professionals for a well-known, highly regarded dermatology practice who puts our patients above all else.

Compensation/ Benefits:

• Incentive plans with earning opportunity up to an additional $2 more per hour!
• Career Advancement Opportunities. 80% of our Office Managers have been promoted from within ADCS from either Medical Receptionist or Medical Assistant positions.
• Paid holidays, vacation, floating holiday, AND personal time off
• Benefits packages, including medical, dental, STD, LTD, Life, and other voluntary benefit offerings (for employees working 30+ hours per week)
• 401(k) matching

SUMMARY

In collaboration with providers and other departments, while maintaining compliance with local, state, and federal regulations and accreditation standards, the person in this position will triage calls coming in through the nurses’ phone line and respond by either dealing with an issue directly or forwarding the call appropriately for response. The Administrative Medical Assistant may give results to patients, handle prior authorizations, and discuss any complications with the patient, determining whether there is a need for the patient to be added to the provider’s schedule. The person in this role also performs support functions in the clinic, including clerical duties. Additional duties may be assigned to the Triage Nurse.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Monitors and responds to triage calls on the nurse phone line, representing clinic providers.
2. Talks directly to patients on the telephone and then directs their concerns to the appropriate provider.
3. When a patient is experiencing complications, determines the urgency of seeing the patient, based on a brief assessment.
4. Ensures accurate notes of all interactions with patients via EMA.
5. Speaks with patients or patient representatives to give biopsy and lab results.
6. Obtains prior authorizations for biologics.
7. Arranges appointments for patients as needed.
8. Scans information into the patient chart.
9. Handles reports and prescription renewals as required.
10. Appropriately distributes electronic faxes.
11. Prioritizes work tasks and services and completes tasks in a timely manner.
12. Communicates appropriately, cordially, and tactfully with staff, consultants, patients, and family members.
13. Responds timely to calls, thereby reducing conflict and increasing patient satisfaction.
14. Functions in capacity of Licensed Practical Nurse (LPN), within scope of practice, as required.
15. Performs other duties as required or assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Knowledge of ADCS policies, including quality assurance policies and applicable government regulations and standards, and the ability to actively apply that knowledge in the performance of all job duties.
2. Knowledge of electronic health record access-level privileges and responsibilities, and the ability to perform electronic health record job duties for this position within the parameters of the access level assigned.
3. Ability to apply principles of aseptic technique and infection control in the performance of all job duties, including the cleaning and sterilization of medical instruments in the autoclave.
4. Ability to practice confidentiality and follow HIPAA regulations with patient information.
5. Ability to practice professional ethics and use discretion concerning ADCS directives and proprietary information/trade secrets of the organization.
6. Ability to recognize a problem and effectively problem-solve, using guidance from the provider and/or management when necessary.
7. Ability to utilize excellent verbal and written communication skills, interpersonal skills, and strong organizational skills.
8. Knowledge of medical terminology and ability to use appropriately.
9. Ability to manage time efficiently, prioritize, multi-task, and adapt to change.
10. Ability to maintain a high level of accuracy in all documentation and in the performance of all job duties.
11. Ability to perform the essential job duties within the scope of education, training, and licensure.
12. Skilled in typing/keyboarding; skilled in using computers, including Word, Outlook, etc.

ADCS Clinics LLC participates in equal employment opportunities for all individuals and abides by EEOC and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. All applicants must have authorization to work in the United States.