Administrative Medical Assistant

STG International

Rockville (MD)

On-site

USD 41,021,000 - 68,368,000

Full time

11 days ago

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Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Job summary

STGi is seeking an Administrative Medical Assistant to support the Federal Occupational Health (FOH) contract in Rockville, MD. The role focuses on timely collection of documents, data entry in FOH databases, and accurate billing entries while maintaining HIPAA compliance.

You will interact with internal and external stakeholders, generate reports, assist with training, and help ensure quality case reviews and efficient operations across MEP activities.

Qualifications

Must be highly organized with strong attention to detail.
Excellent oral and written communication skills.
Proficient typing and computer skills (MS Office).
Able to work autonomously and follow directions.
Strong customer service and interagency communication.

Responsibilities

Participate in preparation for accreditation and ensure timelines.
Enter case review data accurately and maintain documentation quality.
Provide professional written and verbal communication with stakeholders.
Generate program and customer reports as requested by management.
Maintain electronic medical records in compliance with HIPAA and FOH policies.

Skills

Attention to detail

Excellent communication

Typing proficiency

Autonomy

Customer service

Education

High school diploma or GED

Post-secondary certificate or associate degree in medical office administration or health information technology

3-5 years experience in health admin

Tools

MS Excel

MS Word

Teams

Outlook

Job description

STGi is currently seeking an Administrative Medical Assistant to support our Federal Occupational Health (FOH) contract in Rockville, MD.

JOB SUMMARY:

Acts as a direct support to the Federal Occupational Health (FOH) Medical Employability (MEP) Program which includes Medical Employability and Worker's Compensation programs. Responsible for the timely collection of documents required to open and/or close a MEP case review in accordance with the MEP Manual. Responsible for entering case review information into FOH databases and tracking systems. Collects and enters billing hours accurately in appropriate electronic system. Provides effective communication with internal and external stakeholders regarding the quality of case review information. Responds to internal and external customer inquiries related to the processing of a case review. Creates program and customer specific reports, as requested by the program manager. Maintains all electronic medical records and medical information in compliance with HIPPA, FOH Medical Records policies, and IT cyber security guidelines. Actively participates with all MEP team members and activities.

ESSENTIAL FUNCTIONS:

Clinical

Participate in preparation for TJC accreditation, as requested.
Ensure case processing timeframes and quality assurance parameters are met.
Assist the Lead AMA with training new AMAs as directed.
Attend all mandatory and requested training by the specified deadline.
Reports all irregularities, trends, or special needs to MEP Program Manager for awareness.

Service Operations

Demonstrate understanding of and process case review types according to the MEP Manual.
Review all medical information and submitted case reviews for accuracy and completeness.
Provide accurate data entry with proper spelling, consistent nomenclature, and all required information.
Provide a QA review ensuring that all data entered is complete and accurate when case closure occurs in database.
Provide effective, professional communication verbally and electronically with internal and external stakeholders, be sure to include professional signature block on all email communications and respond within a 24-hour time frame.
Field all inquiries and communications appropriately.
Maintain all medical records according to the Privacy Act, HIPAA, FOH policy and procedures, and IT guides.
Interact with and provide clerical and administrative assistance as needed for all medical providers who conduct case reviews.
Provide reports and data as requested.
Have resource documents or trackers available at all times for use.
Assist the Lead AMA and Program Manager in projects as assigned.
Assist with orientation of new staff as directed, and participate in orientation of new, added, or improved processes as directed.
Attend all "Grand Rounds" meetings and program "huddle" meetings.

Administrative (Business/Management)

Procurement

Review and understand the IAA Customer Agreement and be proficient with the location of MEP IAA tracker and library for reference purposes.
Advise the MEP Program Manager of customer requests for new, added, or canceled services within 2 business days of receipt.
Participate as directed, in customer meetings or calls for MEP services.

Cost Recovery

Demonstrate proficiency with each database, program portal, and tracking system used by MEP.
Enter all billing hours in the appropriate database or system and record all ticket numbers where appropriate.
Completes billing with less than 5% error rate.
Assist Program Manager with Private Provider Network Tracker and enter billing items within 2 business days when tracker indicates "complete".
Provide assistance with billing reconciliation by specified deadlines.

Staffing and Reporting Relationships

Adhere to applicable time, attendance, and telework policies.
Exhibit professional behaviors in all communications. Maintain respectful, kind, and courteous interaction with team members and customers.
Report all changes or disruptions to MEP services to the Program Manager, immediately.

Technology

Demonstrate proficiency in Microsoft applications, including but not limited to Word, Excel and Teams.
Demonstrate ability to use spell and grammar check, and ability to convert documents between different electronic formats, as needed.
Demonstrate proficiency in all MEP program specific databases, electronic health management systems, and trackers.
Demonstrate proficiency in customer portals, as necessary.
Understand and show proficiency in using password protection, encryption, and secure send to send Personal Identifiable Information (PII) and Protected Health Information (PHI).
Understand and use the full capability of the FOH phone system to include Web-Ex and TEAMS meeting functions.
Complete all mandatory and requested IT training and manage upgrades.
Inform Lead AMA and Program Manager of IT disruptions or equipment failure or needs.
Have available the IT help desk resource numbers.

Strategy

Customer Service

Respond to customer inquiries and complaints within a 24 hour timeframe. If the inquiry requires elevation, respond to the customer with this information. Report all customer or interagency complaints to the MEP Program Manager.
Keep communications accurate, factual, and courteous.
Provides effective, professional written (primarily electronic) and verbal communication with customers and customer POC's being sure to include professional signature block on all email communications.
Be available and on time for customer calls or meetings.

Metrics

Generate assigned recurring reports autonomously and ensure internal consistency of report format and data elements.
Provide feedback on trends or changes collected from assigned reports to the Program Manager.
Provide suggestions for process improvements to increase accuracy or optimize production.
Be cognizant of timelines and adjust accordingly.

Required Skills

Must be highly organized and possess attention to detail, to be able to manage competing priorities.
Must have good command of the English language.
Must possess excellent oral and written communication skills.
Must demonstrate the ability to work within a professional hierarchy.
Must have efficient typing and computer skills including demonstrated proficiency with MS Excel, Word, Teams, and Outlook.
Must be able to take direction and implement.
Must be able to articulate problems, discrepancies, or needs.
Must be autonomous and use provided resources to complete assignments.
Must be an active participant in team activities and interaction.

Required Experience

REQUIRED EDUCATION:

Minimum Education Requirements/Certification/Licensure/Experience:

High school diploma or GED equivalent.
Post-secondary certificate or associate degree in medical office administration, medical assisting, or health information technology, is preferred.
3-5 years' experience in administrative work in a health-related field, needed.
Demonstrate excellent interpersonal communication skills.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS: N/A

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Pay rate: Starting at $23.86/hour

STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission.

STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.

STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.