Administrative Medical Assistant

Avenues Recovery Center; Cambridge (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K with employer match

Medical Insurance

Dental

Vision

Life and AD&D

Job summary

Avenues Recovery Center is seeking a dedicated team member to support the medical department across our nationwide facilities. The role focuses on assisting medical personnel with daily operations, documentation, and coordination of care to ensure timely patient services.

The ideal candidate will have a high school diploma, a QMA license in Indiana preferred, and experience in substance use disorder or behavioral health settings, demonstrating recovery‑oriented, patient‑centered care.

Qualifications

• High school diploma.
• QMA license in IN preferred.
• Experience in substance use disorder (SUD) and/or behavioral health settings strongly preferred, with demonstrated understanding of recovery-oriented care and patient-centered support.

Responsibilities

• Assist medical personnel in the daily operations of the medical department.
• Schedule medical appointments with providers upon admission and follow-ups.
• Coordinate external appointments and patient transportation with the nursing staff.
• Document external appointments in EMR and maintain medical tracker daily.
• Manage lab scheduling and patient records in EMR, including PDMP uploads.
• Process orders, authorizations, and prior authorizations for treatments and medications.
• Communicate with the pharmacy and treatment team to ensure timely care.
• Perform other duties as assigned.

Skills

SUD experience

Recovery-oriented care

Education

High school diploma

Job description

Who We Are

Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with eighteen locations across seven states. Offering the very highest standard of medical and clinical treatment, our services span every level of care - including detox, residential, PHP IOP, and outpatient services. Avenues is both JCAHO and CARF accredited, and in full compliance with all ASAM standards. Yet despite our excellence, our greatest strength remains the staff we cull from across the nation. If you're a compassionate professional who appreciates stimulating yet meaningful work, we warmly invite you to join our all-star team.

Who We Are

Avenues Recovery Center is a nationwide network of drug and alcohol rehab centers with eighteen locations across seven states. Offering the very highest standard of medical and clinical treatment, our services span every level of care - including detox, residential, PHP IOP, and outpatient services. Avenues is both JCAHO and CARF accredited, and in full compliance with all ASAM standards. Yet despite our excellence, our greatest strength remains the staff we cull from across the nation. If you're a compassionate professional who appreciates stimulating yet meaningful work, we warmly invite you to join our all-star team.

What You'll Do

The primary focus is to assist the medical personnel in the daily operations of the medical department.

Medical Care Protocols and Documentation

• Schedule medical appointments with the providers upon admission and follow-ups
• Schedule external appointments for patients as assigned Coordinate with the BHT for patient transportation
• Obtain records from any external appointment and upload to electronic medical record (EMR)
• Documentation of all external appointments in EMR Utilize and maintain medical tracker on a daily basis
• Schedule labs as ordered
• Maintain patient records in EMR, including but not limited to, uploading PDMP
• Clear orders from eRx for discharged patients
• Ensure pharmacy orders and prescription authorizations are completed
• Review rejected prior authorizations and document appropriately
• Perform other duties as assigned.

Coordination of Care

• Obtain and process all pharmacy authorizations, pending refills
• Obtain prior authorization for Sublocade and Vivitrol injections
• Schedule MAT injections and communicate with the nursing staff
• Ensure pharmacy delivers based on facility set-up
• Communicate with the pharmacy on any issues
• Communication and collaboration with treatment team is critical
• Notify appropriate staff of all patient concerns
• Managing supplies needed for medical department.
• Follow up and accountability for medication issues

What We're Looking For

• High school diploma
• QMA license in IN preferred
• Experience in substance use disorder (SUD) and/or behavioral health settings strongly preferred, with demonstrated understanding of recovery-oriented care and patient-centered support.

Why Join Us

Avenues features a rich, fulfilling workplace culture where every person is valued and greatness is pursued. We support our employees unconditionally, and work to provide them with every resource they need to excel! Aside from generous PTO and compensation, when you join the Avenues family, you'll be eligible for the following benefits package:

Benefits

• 401K with employer match
• Medical Insurance
• Dental
• Vision
• Accident
• Critical Illness
• Hospital Indemnity
• Voluntary Short-Term Disability
• Voluntary Long -Term Disability
• Employer-Paid Life and AD&D
• LifeTime Benefit Term Insurance with Long Term Care
• Legal Coverage
• Pet Insurance
• Identity Theft Protection
• Employer-Paid Employee Assistance Program
• Flexible Spending Account (FSA) - Medical
• Dependent Care FSA (DCF)

Join our growing team and discover the magic here at Avenues!