Administrative/IT Technical Support Specialist

Knowledge Management, Inc.; Guam; On-site; USD 45,000 - 50,000; Full time

Job summary

Knowledge Management, Inc. (KMI) is seeking an Administrative IT Technical Support Specialist to provide on-site Tier 1 and Tier 2 support for NAVFAC Marianas CIO3.

The role supports end users across the Marianas Area of Responsibility, handles helpdesk operations, IT asset management, MDM, and telecoms. The ideal candidate will have an active Tier 3 clearance or ability to obtain interim clearance, strong troubleshooting and documentation skills, and experience with enterprise ticketing

Qualifications

• Three (3) years of IT helpdesk, technical support, or IT asset management experience preferred.
• Experience with enterprise ticketing systems and Mobile Device Management (MDM).
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.

Responsibilities

• Provide Tier 1/2 helpdesk and technical support via phone, email, Microsoft Teams, and in person.
• Troubleshoot hardware, software, peripherals, operating systems, and local network issues.
• Install, configure, upgrade, and maintain IT equipment and applications.
• Provision and troubleshoot enterprise mobile devices using Mobile Device Management (MDM) tools.
• Maintain accurate IT hardware, software, inventory, licensing, and asset lifecycle records.
• Support telecommunications, including VoIP, landlines, phone allocations, and service requests.
• Serve as a liaison between end users and CIO3, coordinating equipment deployments and escalating complex issues.
• Develop and maintain SOPs, user guides, reports, spreadsheets, and technical communications.
• Provide administrative and operational support as needed.

Skills

Troubleshooting

Customer service

Technical documentation

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

Job description

Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements.

Title: Administrative / IT Technical Support Specialist

Location: Santa Rita, Guam (onsite)

Position: 1

Schedule: Monday-Friday

Start date: ASAP

Security Clearance: Active Tier 3 (T3) security clearance or ability to obtain an interim T3 clearance prior to onboarding.

Salary: $45,000-$50,000

Certifications: CompTIA Security+, EC-Council Certified Network Defender (CND), GIAC GFACT, GIAC GSEC

Position Overview

We are seeking an Administrative IT Technical Support Specialist to provide on-site Tier 1 and Tier 2 technical support to NAVFAC Marianas Command Information Office (CIO3). The position will support end users across the Marianas Area of Responsibility and assist with helpdesk operations, IT asset management, mobile device management, telecommunications, and general IT operations.

Key Responsibilities

• Provide Tier 1/2 helpdesk and technical support via phone, email, Microsoft Teams, and in person.
• Troubleshoot hardware, software, peripherals, operating systems, and local network issues.
• Install, configure, upgrade, and maintain IT equipment and applications.
• Provision and troubleshoot enterprise mobile devices using Mobile Device Management (MDM) tools.
• Maintain accurate IT hardware, software, inventory, licensing, and asset lifecycle records.
• Support telecommunications, including VoIP, landlines, phone allocations, and service requests.
• Serve as a liaison between end users and CIO3, coordinating equipment deployments and escalating complex issues.
• Develop and maintain SOPs, user guides, reports, spreadsheets, and technical communications.
• Provide administrative and operational support as needed.

Required Qualifications

• U.S. Citizenship.
• Active Tier 3 (T3) security clearance or ability to obtain an interim T3 clearance prior to onboarding.
• Three (3) years of IT helpdesk, technical support, or IT asset management experience preferred.
• Experience with enterprise ticketing systems and Mobile Device Management (MDM).
• Strong troubleshooting, communication, customer service, and organizational skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and Teams.
• Ability to prepare technical documentation, reports, and correspondence.
• Ability to work independently and interact professionally with military personnel, government civilians, and contractor personnel.
• Ability to work on-site and occasionally travel between designated NAVFAC locations in Guam.

Required Certification

Candidates must possess one of the following approved certifications prior to onboarding:

• CompTIA Security+
• EC-Council Certified Network Defender (CND)
• GIAC GFACT
• GIAC GSEC

Certification must be maintained in accordance with applicable requirements.

Physical/Work Requirements

This is an on-site position requiring standing, walking, bending, reaching, and occasional movement of IT equipment weighing up to 25 pounds. Work may occur at multiple NAVFAC locations throughout Guam. Remote work is generally not authorized except for approved situational/emergency circumstances.

Preferred Candidate

The ideal candidate is a customer-focused professional who is comfortable troubleshooting technical issues, managing competing priorities, maintaining accurate records, and working directly with government users in a mission-focused environment.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

E-Verify Statement

Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay Transparency Non-Discrimination Provision.

Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Disability Statement

If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at [e-mail].