Administrative Intake Coordinator - Part Time - Community Behavioral Health Center

Riverside Community Care; Norwood (MA); On-site; USD 28,000 - 37,000; Part time

Benefits offered by this job

Health, dental, and vision insurance

Flexible Spending Accounts

Paid holidays

Vacation and sick time

403(b) retirement savings plan

Employee Assistance Plan

Referral bonus

YMCA discount

Job summary

Riverside Community Care is seeking an Administrative Intake Coordinator - CBHC for a part-time 24-hour-per-week role in Norwood, MA. The position supports registration and screening for all consumers accessing treatment, with emphasis on coordinating referrals and scheduling across CBHC services.

The role offers a Monday–Sunday schedule with set shifts and a starting pay of $22.66 per hour plus a $5 differential on Sundays. Benefits are highlighted as part of Riverside's employee programs.

Responsibilities

• Screens all new consumers for admission to the clinic by telephone or in-person; collects basic demographics, a brief clinical description and insurance information.
• Determines, based on insurance, whether the consumer is assigned to the CBHC or the Outpatient program and documents accordingly in the EHR.
• Collaborates with CBHC Clinical Triage/Intake Coordinator on scheduling initial intakes and with other clinicians as needed.
• Coordinates scheduling of urgent psychopharmacology evaluations or medication appointments prior to assessment based on BHUC assessment.
• Reserves urgent appointment access within 48 hours of initial referral contact for comprehensive diagnostic assessment and facilitates urgent outpatient crisis counseling/psychotherapy, group therapy and peer/support services.
• If urgent psychopharmacology evaluation is indicated after CBHC Urgent Care assessment, coordinates an appointment within 72 hours of intake.

Job description

Riverside Community Care

Love What You Do!

Administrative Intake Coordinator - CBHC

In this important role, the Administrative Intake Coordinator performs tasks of ensuring full registration and screening for all ages and all consumers accessing treatment regardless of insurance, works with staff in greeting consumers and ensuring support for the programs located in the building and works closely with the CBHC Clinical Triage/Intake Coordinator.

The Administrative Intake Coordinator responsibilities include:

• Screens all new consumers for admission to the clinic by telephone or in-person for walk-in consumers; obtains basic demographics, a brief clinical description and insurance information.
• For all routine intakes, makes the determination, based on insurance, if the consumer is assigned to the CBHC or the Outpatient program (OP) and documents accordingly in the Electronic Health Record.
• Collaborates with CBHC Clinical Triage/Intake Coordinator around scheduling appointments for initial intakes and with other clinicians as needed.
• Coordinates scheduling of urgent psychopharmacology evaluations or medication appointments as needed prior to assessment and based on BHUC assessment.
• Reserves urgent appointment access (within 48 hours of initial referral contact) for comprehensive diagnostic assessment, and facilitates urgent outpatient crisis counseling/psychotherapy, group therapy and peer/support services as needed.
• Upon assessing the CBHC Urgent Care consumer, if an urgent psychopharmacology evaluation is indicated, will coordinate an appointment within 72 hours of the intake.

Schedule

Part-Time, 24 hours per week

• Tuesday 11-3pm
• Wednesdays 8-4pm
• Thursdays 12-4pm
• Sundays 9-5pm

Rate

$22.66/hour with an additional $5.00/hour differential on Sunday

Why You'll Love Riverside

We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer.

Benefits include

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts –both medical and dependent care
• Twelve paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

Learn more about our benefits and culture

Our Benefits

Our Culture

Hear what employees think about working for Riverside!