Administrative Healthcare Supervisor

New England Cancer Specialists; Portsmouth (NH); On-site; USD 65,000 - 90,000; Full time

Job summary

New England Cancer Specialists in Portsmouth, NH is seeking a full-time Administrative Medical Supervisor to oversee the day-to-day operations of non-medical clinic departments. You will supervise Medical Schedulers and Front Desk staff, ensure continuous coverage, coach direct reports, coordinate onboarding, and partner with the Clinic Manager to implement process improvements across offices.

This role requires strong organizational, communication, and crisis-management skills to maintain

Qualifications

• Minimum of two years supervisory experience in a medical office.
• Ability to coach and direct reports, promoting teamwork and continuous improvement.
• Coordinate onboarding activities of new hires in assigned departments.
• Provide emergency backup coverage for assigned departments.
• Collaborate with multiple departments to identify challenges and implement solutions.

Responsibilities

• Schedule coverage for PCCs, Reception, and related roles to ensure continuous operations.
• Provide coaching and direction to all direct reports; conduct regular department meetings.
• Collaborate with Clinic Manager on recruitment and employee relations activities.
• Coordinate onboarding and training for new hires in assigned departments.
• Ensure proper training per role requirements and privacy policies; manage day-to-day workflow.

Skills

Supervisory experience

Leadership

Customer service

Communication skills

Organizational skills

Crisis management

Process improvement

Job description

New England Cancer Specialists (NECS) is currently seeking a full-time Monday-Friday Administrative Medical Supervisor in our Portsmouth, NH Clinic. The Administrative Supervisor is responsible for the day-to-day functions of all non-medical clinic departments within our oncology offices. These positions include Medical Schedulers, Front Desk, and members. This position will maintain a working knowledge of each role for emergency coverage situations. Duties include scheduling ensuring continuous coverage, offering direction and support to direct reports, coordination of and training all new hires in assigned departments, participating in coaching opportunities, and working on process-driven projects. The Admin Supervisor will report directly to the Clinic Manager and will work closely with the Administrative Supervisor in our other clinics.

NECS is a private medical practice composed of 18 oncologists and hematologists serving the region from 5 different locations in Maine and New Hampshire. Our mission is to make life better for people with cancer and blood disorders. Kindness, compassion, and respect are part of everything that we do - from our phone operators to our physicians, every person on our team is important, and everyone makes a difference. We are proud to be an adult oncology member of the Dana-Farber Cancer Care Collaborative, striving to provide the highest quality care and unmatched, holistic support for every patient, every day.

Essential Duties and Responsibilities

Supporting Clinical Operation

• Ensuring Coverage of PCCs, Reception,
• Provide coaching and direction to all direct reports, promoting and developing an environment of teamwork and continuous improvement. Schedule and facilitate regular meetings with each department.
• In collaboration with the sites Clinic Manager responsible for recruitment and employee relations activities.
• Coordinate onboarding activities of all new hires in assigned departments.
• Responsible for the proper training of all new PCCs, in accordance with the Demonstration of Competency for the role; Front Desk Staff with coordination from the Billing and Office manager; in coordination with the NECS Privacy Officer.
• Provides emergency backup coverage for assigned departments as needed. Will be able to fully cover those areas should the need arise.
• Manage day-to-day activities to ensure uninterrupted workflow in all areas of responsibility.
• Work collaboratively with Providers, Leadership team, Nursing, research, Laboratory, Pharmacy, Business Office, HR, Genetics and IT.
• Work directly with the sites Clinic Managerto identify challenges and process improvement opportunities, developing and implementing effective solutions.
• Communicate needs of assigned departments to appropriate leaders.

Experience and Skills

• Minimum of two years supervisory experience in a medical office
• Willingness to learn and remain flexible in the changing healthcare environment
• Ability to assist staff in times of crisis or emergency.
• Ability to conceptualize, develop and implement new ideas or systems
• Ability to exercise sound judgment and discretion while performing duties
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
• Strong organizational skills and be able to manage multiple tasks at the same time
• Self-starter, strong team player and leadership abilities, with strong customer service and communication skills, both written and verbal.

Please note: New England Cancer Specialists engages in employer surveillance and electronic monitoring of employees through company-provided systems and devices (such as computers and phones) as permitted by Maine law. Per state law, applicants will be notified of these practices during the interview process.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.