Administrative Experience Coordinator

Mazuma Credit Union; Olathe (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Mazuma Credit Union is seeking an administrative professional for the front desk in the Kansas City area. You will greet Members, visitors and Team Members, provide clerical support, and assist with reservations and office coordination.

Two years of front-line customer service and strong MS Office skills are required. The role supports HR culture initiatives and events, with confidentiality and professional judgment essential.

Qualifications

• Minimum 2 years of frontline customer service experience.
• Experience in an administrative setting in a professional office.
• Experience coordinating schedules, meetings, events, or daily office operations.

Responsibilities

• Greet and assist Members, visitors, and Team Members at the front desk.
• Provide administrative support and manage office supplies and reservations.
• Support HR culture activities and coordinate department events.
• Maintain confidentiality and handle information with discretion.

Skills

Customer service

MS Office

Communication

Front desk

Time management

Education

High school diploma

Associate/Bachelor preferred

Tools

Outlook

Teams

Office 365

Job description

Mazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our Members and Team Members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this:Our Team Members consistently show a Positive, Fun Attitude! You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our Members and other Team Members. Of course, our behavior and appearances are workplace appropriate, and Team Members should lead this value by example.We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions-even some of the difficult ones.Self-development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the Team Members around us. We know our responsibilities and are not afraid to try new things.We appreciate Creativity & Progressive Mindsets! If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces Team direction.Besides that, here’s what else keeps Team Members here:Up to 27 days off a year, including:10 paid HolidaysMental Health DayAnniversary DayPTO starting on the first day40 hours of Paid Volunteer Time per yearTraditional & Roth 401K with company matchMedical, Dental, and Vision benefits effective 1st of the month following first dayWellness credit available for Medical premiumsCompany paid benefits including:Basic Life and AD&D InsuranceShort-Term Disability InsuranceLong-Term Disability InsuranceVision InsuranceMaternity & Menopause Support ProgramsEmployee Assistance ProgramOn-Site Gym at our Headquarters location in Overland ParkDiscretionary Stakeholders bonus programAttractive interest rates on Team Member checking & Team Member money market accountsConsumer and mortgage loan discountsEssential Functions & Responsibilities:AdministrationGreet and assist Members, visitors, vendors, community partners, and Team Members.Remain alert to activity in the lobby to ensure visitors remain in common areas.Secure exterior doors and ensure public restrooms are vacant at the end of the day.Provide administrative support to the Executive Assistant.Coordinate vendor relationships relating to office supplies, copiers and printers, shipping partnerships, coffee and vending machines, and document destruction.Manage reservations relating to Mazuma’s Community Rooms and company vehicles.Complete Janitorial and Office Supply inventory.Support the planning, coordination, and execution of department and community events held in the community room.Assist with the setup, hosting, and breakdown of department-sponsored events and activities within the community room.Recommend process improvements and assist with administrative proceduresEnsure common office spaces at Mazuma Headquarters remain organized, stocked, and professional.Process package deliveries and mail sorting.Board GovernanceServe as backup administrator for BoardEffect and governance systems.Assist with annual meeting planning.Support meeting logistics, room reservations, technology setup, and catering.Maintain confidentiality of board and executive information.Culture SupportSupport Human Resources with welcome experiences for new Team Members.Support the Culture and Internal Communications Specialist with Mazuma cultural activities.Support Culture Crew, WellCo, and other Team Member-focused committees as needed.Assist with workplace decorations and seasonal events.Promote participation in culture and community programs.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.Competencies:Job & Technical ExpertiseResults OrientationMember Service & RetentionPersonal AccountabilityCommunication & Interpersonal SkillsTeamwork & CollaborationDevelops Self & OthersStrategic Thinking & VisionCulture Expectations:Positive, Fun Attitude – Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members. Behavior and appearance should be appropriate and should lead by example.Teamwork – Proactive collaborator who embraces the opportunity to work with others. Punctual and dependable. Able to manage conflict well amongst Team Members and Members. Demonstrates strong people skills, initiative, and decision-making ability. Productivity meets or exceeds expectations for the position.Learning & Growth – Demonstrates initiative in not only self-development, but the development of others. Possess superior knowledge of the responsibilities and tasks in the department and can apply and share learning.Creativity & Progressive Mindset – Able to think outside the norm, introduce new ideas, and proactively solve problems. Positive change agent that embraces team direction.Knowledge and Skills:Required Experience:Minimum 2 years of front-line customer service experience.Preferred Experience:Experience in an administrative setting, including front desk, visitor, vendor, or internal customer support in a professional office environment.Experience coordinating schedules, reservations, supplies, meetings, events, or daily office operations.Experience working with Microsoft Office, Outlook, Teams, and other office technology.Experience handling confidential information with discretion and professionalism.Education:Required Education:High school diploma or equivalent.Preferred Education:Associate degree or bachelor’s degree in a related field.Other Skills:Excellent organizational, follow through, and time management skills.Strong communication and interpersonal skills.Must be able to work independently with limited supervision.Must be detail oriented.Service & welcoming presenceAbility to work independently and as part of a teamProactivity, adaptability, and reliabilityStrong problem-resolution skills.Confidentiality & professional judgementPhysical Requirements:Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including computer, tablet, telephone, copier, facsimile, printer, scanner, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.Work Environment:Must be able to routinely perform work indoors in a climate-controlled private office with minimal noise.Mazuma Credit Union is an equal opportunity employer and will consider all application without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability of any other characteristic protected by law. Mazuma participates in eVerify.