Administrative Engagement Coordinator

Goodwill Industries of Greater New York and Northern New Jersey; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Generous Time Off

Health Benefits

Retirement Matching

Transit Benefits

Life Insurance

Job summary

Goodwill Industries of Greater New York and Northern New Jersey (GWNYNJ) is hiring an Administrative Engagement Coordinator for our Bronx Clubhouse. The role supports case management, oversees administrative functions, and enhances internal and external communication within a Clubhouse International accredited setting.

You will build relationships with members, coordinate events, manage documents, and develop community partnerships to expand resources and opportunities for members.

Qualifications

• Associates Degree or High school Diploma with 2 years' experience in mental health field
• Non-clinical community approach; Prior non-clinical experience working with persons with mental illness is a preferred but not required
• Highly developed communication and organizational skills;
• Must be proficient in Microsoft Word, Excel, Google Sheets, Google Docs, Slack
• Must be able to manage multiple fast pace environment, with strong follow-through
• Be flexible in order to complete the necessary work of the Clubhouse including coverage of holidays, weekends, social activities and other special events
• Must provide absence coverage for employment unit when needed.

Responsibilities

• Engage members and work alongside members in carrying out these responsibilities.
• Engage members through encouragement and appreciation for their help.
• Foster member development toward clubhouse participation, employment, education, housing, and social goals.
• Coordinate administrative tasks including documentation and records management.
• Support social service needs including financial, medical, and housing resources.
• Organize and facilitate clubhouse activities and programs with members.
• Lead newsletters, outreach, and partnership development with staff and community partners.
• Oversee unit operations and ensure smooth daily functioning.

Skills

Communication

Organization

Multitasking

Flexibility

Follow-through

Education

Associate Degree

High School Diploma

Bachelor’s Degree preferred

Tools

Microsoft Word

Microsoft Excel

Google Sheets

Google Docs

Slack

Job description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.

Job Description

Position Title: Administrative Engagement Coordinator

Location: Bronx NY

Benefit Classification: Full-Time Benefitted

Position Type: FLSA - Non-Exempt

About This Role

The Administrative Engagement Coordinator supports the Clubhouse by providing administrative services, fostering community engagement, and enhancing clubhouse operations. The role involves assisting with case management, overseeing administrative functions, and supporting internal and external communication. Working in partnership with members, the coordinator helps to ensure efficient day-to-day operations and positive member engagement within a Clubhouse International accredited setting.

The Awesome Things You’ll Do

• Member Engagement: Build relationships with clubhouse members, encouraging participation and engagement in all clubhouse activities. Support members in their pursuits, including employment, education, housing, and social involvement, while fostering an inclusive, empowering community environment.
• Administrative Coordination: Manage documentation, maintain accurate records in electronic health systems, and assist members with social service needs, including financial, medical, and housing.
• Event and Program Management: Organize and coordinate events, workshops, and social activities, ensuring effective communication and engagement with members.
• Internal and External Communication: Create and distribute newsletters, manage social media, and develop promotional materials using Canva, Microsoft Office Suite, and Adobe software to enhance member and community engagement.
• Case Management and Outreach: Provide case management, maintain a member caseload, and conduct outreach for consistent member engagement, including crisis intervention and prevention as needed.
• Clubhouse Environment and Unit Responsibilities: Oversee assigned clubhouse units, ensuring smooth operations and member engagement in daily tasks. This includes meal planning, food shopping, appliance maintenance, computer assistance, and newsletter creation.
• Community Meetings and Policies: Facilitate community meetings, contribute to policy development, and support the overall mission of the clubhouse by working collaboratively with staff and members.
• Develop Community Partnerships: Identify and cultivate relationships with local organizations and community resources to acquire referrals while expanding the support network available to clubhouse members. Coordinate with partners to secure resources, and enhance engagement opportunities. Represent Lantern House in community meetings and events, actively promoting the clubhouse's mission. Regularly communicate with community partners to maintain strong relationships, assess new opportunities, and align mutual goals that benefit clubhouse members and foster community integration.

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

Staff use the Clubhouse environment to develop relationships whereby members experience themselves as valued participants in the Clubhouse community

Engage members and work alongside members in carrying out these responsibilities.

Engage members through encouragement, appreciation for their help, and a focus on abilities, while allowing for and accepting limitations.

Actively promote the development of members’ aspirations regarding Clubhouse participation, employment, education, housing, and social involvements.

Respond to needs and problems of members with practical guidance and advice geared toward realizing aspirations, cooperation with others, and community integration.

Manage and participate with members in Clubhouse programs providing opportunities for social and recreational activities.

Engage cooperatively with other staff and members in developing Clubhouse policies and in advancing the purposes and welfare of the Clubhouse as a whole.

Assume responsibility for Clubhouse Units while developing new projects and methods to enhance unit functioning. Oversee the daily operations and management of the assigned unit including activities and goals

Manages all aspects of the assigned unit; including but not limited to, assisting members with meal planning and meal preparation, food shopping, food ordering and overseeing appliance maintenance or repairs, assisting members with clubhouse maintenance and cleaning, assistance with computer skills and monthly newsletter, and other tasks as assigned

Provides case management; maintain caseload, provides outreach to members, including crisis intervention/prevention

Design and facilitates various clubhouse activities in partnership with members

(Other duties and assignments as may be assigned at the sole discretion of the employer.)

Qualifications/Basic Job Requirements

Associates Degree or High school Diploma with 2 years' experience in mental health field Bachelor’s Degree preferred

Non-clinical community approach; Prior non-clinical experience working with persons with mental illness is a preferred but not required

Highly developed communication and organizational skills;

Must be proficient in Microsoft Word, Excel, Google Sheets, Google Docs, Slack

Must be able to manage multiple fast pace environment, with strong follow-through

Be flexible in order to complete the necessary work of the Clubhouse including coverage of holidays, weekends, social activities and other special events

Must provide absence coverage for employment unit when needed.

Special Working Conditions

• Responsible for the financial operations of the assigned unit under the direction of the Program Director
• May supervise volunteers
• Some Saturdays work required
• Program is opened on all holidays
• Three weeks clubhouse training at certified training base outside of New York State

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

#IND1

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [e-mail]. We are happy to assist and ensure you have an equal opportunity to apply.