Administrative Director of Operations, Surgery

Beth-Israel-Lahey-Health; Boston (MA); On-site; USD 125,000 - 165,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Director for the Department of Surgery to guide long-range, ambulatory division planning and financial operations. You will lead strategic initiatives for Cardiac, Thoracic, and Interventional Pulmonology, oversee budget and staffing, and drive patient access and service excellence.

Requires a Bachelor's in Healthcare Administration or Business with 10+ years of management experience in healthcare settings; a Master's is preferred.

Qualifications

• Bachelor's degree required; Master's preferred.
• Experience in healthcare administration and budgeting.
• Strong leadership and staff development capabilities.
• Proficiency with office software and data systems.

Responsibilities

• Lead long-range planning and ambulatory divisional goals.
• Supervise practice and clinical managers.
• Ensure compliance with accrediting and regulatory standards.
• Oversee budgeting, resources, space, and equipment decisions.
• Collaborate with HR on role definitions and recruiting.
• Coordinate program development with community initiatives.

Skills

Strategic Leadership

Budget Management

Operations Management

Staff Development

Performance Improvement

Healthcare Administration

Project Management

Communication Skills

Education

Bachelor's degree in Healthcare Administration or Business

Master's degree preferred

Tools

Microsoft Office

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

The Department of Surgery is offering an exciting opportunity to work with a team of exceptional providers and leaders in the field of surgical services. While working primarily onsite with Department and Medical Center administrative and clinical leadership, the Administrative Director is responsible for the long-range planning and the development of ambulatory divisional goals, strategic plans and objectives, as well as personnel, resources, space needs and equipment decisions. The incumbent will primarily be supporting the divisions of Cardiac Surgery, Thoracic Surgery, and Interventional Pulmonology.

Job Description

Leads operational initiatives in services areas in order to achieve set goals. Responsible for strategic planning, educational and financial operations of division/department, budget management, improvements in access, overall customer satisfaction, communication, clinical service delivery, operating efficiency, and staff development.

Essential Responsibilities

• Participate in long-range planning and the development of departmental and ambulatory divisional goals, strategic plans and objectives, as well as personnel, resources, space needs and equipment decisions.
• Appoint, develop, directly supervise and evaluate practice managers and clinical managers in designated areas.
• Ensure that department activities and records meet the standards of accrediting, regulatory and reimbursement agencies (JCAHO, OSHA, DPH, etc.).
• Oversee multidisciplinary team building within ambulatory departments/services.
• Participate in hospital departmental, administrative and medical staff committees, and report on committee activities.
• Develop policies and procedures for department/division.
• Measure success with pertinent and measurable data based on targeted goals, developed using Performance Manager Reports.
• Collaborate with Human Resources to enhance role definition and standards of practice for front line staff, as well as recruitment.
• Assist the divisional chief in the identification and coordination of program development work through community based programs, marketing and fundraising opportunities, incorporating facilitation of additional special projects as assigned.
• Coordinate recruitment process of clinical and research faculty.
• Participate in confidential salary planning for faculty and staff.
• Identify and act on issues that affect the delivery of patient care; conduct quality control and improvement activities, performance improvement activities, monitoring, reviews, action plans.
• Oversee patient satisfaction surveys, monitoring and action plans and customer service.
• Lead and support managers and directors in developing and improving operations to create optimal performance levels.
• Have direct reports: 4-6, indirect reports: 21-50.
• Have full responsibility for planning, monitoring and managing budgets for multiple departments.

Required Qualifications

• Bachelor's degree required.
• Master's degree in Healthcare Administration or Business preferred.
• More than 10 years related work experience required.
• 5-8 years supervisory/management experience required.
• 8-10 years experience in a clinical health care setting.
• Experience with computer systems required, including web based applications and some Microsoft Office applications that may include Outlook, Word, Excel, PowerPoint or Access.

Competencies

• Written Communications: Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.
• Oral Communications: Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.
• Knowledge: Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.
• Team Work: Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.
• Customer Service: Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Physical Nature of the Job

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the hospital campus.

Pay Range

Pay Range: $125,000.00 USD - $165,000.00 USD. The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

Vaccination Requirement

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Equal Opportunity Employer/Veterans/Disabled

Equal Opportunity Employer/Veterans/Disabled