ADMINISTRATIVE COORDINATOR 3-MBHC

LDH-Florida Parishes Human Services Authority; Mandeville (LA); On-site; USD 19,000 - 32,000; Full time

Job summary

LDH-Florida Parishes Human Services Authority is seeking an Administrative Coordinator for our Mandeville, LA outpatient behavioral health clinic. The role requires maintaining a welcoming front office and providing essential administrative support to ensure smooth operations.

Qualified candidates will have at least two years in administrative services, with experience substitutions allowed per policy. The position offers hourly pay and probationary terms with opportunities for growth.

Qualifications

• Two years of experience in administrative services.
• Experience substitution: every 15 semester hours earns six months of experience.
• Knowledge of health service workflows is a plus.

Responsibilities

• Answer multi-line phones and route calls or take detailed messages.
• Greet clients and notify staff of arrivals.
• Check-in/out clients and verify insurance coverage.
• Schedule appointments and send reminders.
• Enter data into an electronic health record (EHR).
• Maintain necessary paperwork packets for scheduled and walk-in clients.

Skills

Administrative skills

Communication

Customer service

Policy compliance

Accountability

Following directions

Tools

EHR

Job description

We believe that our individual differences are our strength, and they form the foundation that allows our agency to empower individuals to experience a greater quality of life.

Ouragency’svision is that all people will be empowered to lead meaningful and productive lives among friends, relatives, and neighbors, regardless ofbehavioral health needs or developmental disabilities. We have been lighting the path forward intorecovery byprovidingperson-centered servicesto adults and children who meet the treatment criteria for substance use disorders, developmental disabilities, and/or mental health.

We are looking for an Administrative Coordinator to serve as the first point of contact in our outpatient behavioral health clinic in Mandeville, LA. An ideal candidate will create and maintain a welcoming environment for clients and visitors and provide administrative support that keeps our front office running smoothly.

An ideal candidate will also possess the following competencies:

Accepting Direction: The ability to be open and willing to follow guidance or instructions.

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Following Policies & Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

To learn more about our agency, please visit our website.

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

This support may include a variety of clerical duties which include but are not limited to:

• Answering multi-line telephones and routing phone calls to theappropriate staffor taking detailed messages
• Greeting clients
• Notifying staff of client arrivals
• Conducting check-in and check-out procedures for clients
• Verifying insurance coverage
• Contacting clients with appointment reminders
• Processing faxes received
• Entering information into an electronic health record (EHR)
• Maintain a supply of the necessary packets for both clients with scheduled appointments and walk-ins.

Position-Specific Details:

Appointment Type: Probational Appointment. Applicants may be asked to service a probationary period that may be anywhere between 6 months and 24 months.

Compensation: This position is eligible for premium pay of $1.00/hour for hours worked performing direct patient care.

• Administrative Coordinator 3: $13.77/hour minimum - $23.59/hour maximum

Salary may be negotiable depending on the chosen applicant’s level of experience. Note regarding the advertised pay range: The maximum amount listed is the maximum salary a person can make while in this title and NOT the maximum amount we are allowed to pay a new hire.

Location: Mandeville Behavioral Health Clinic in Mandeville, Louisiana

Contact Information:

For additional information about this vacancy, contact:

Kasi Silbernagel, HR Specialist

FPHSA/Human Resources

835 Pride Drive, Suite B

985-543-4333

[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individual with disabilities.

Florida Parishes Human Services Authority is an Equal Opportunity Employer.