Administrative Coordinator 1-3

State of Louisiana; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Patient's Compensation Fund (PCF) is seeking an Administrative Coordinator through a Career Progression group in Baton Rouge. This role handles surcharge payments, mail processing, data matching, and communication with health care providers.

The incumbent reports to Administrative Program Specialist B and works with other specialists in the Surcharge Unit. Overview: Monday–Friday schedule, potential overtime, and a path for advancement within the Administrative Coordinator levels 1–3,

Qualifications

• No experience or training is required.

Responsibilities

• Processes outgoing mail for the Surcharge department.
• Indexes incoming mail for the Surcharge department; notates provider number on documents and sends to appropriate Surcharge folders.
• Requests additional and/or missing documentation needed to process PCF enrollments.
• Indexes and processes Finance Notices received by PCF for enrolled Health Care Providers with financed Primary Premiums.
• Processes/notates mid-term policy updates that do not involve surcharges and completes Surcharge file clean-up.
• Assists Administrative Coordinator 2-4 in matching data reports to incoming checks.
• Sends out monthly renewal notices for healthcare providers.
• Performs related duties as assigned.

Skills

Accepting Direction

Communicating Effectively

Accountability

Adapting to Change

Professionalism

Learning Actively

Time Management

Job description

About the Patient's Compensation Fund

The Patient's Compensation Fund (PCF) was created in 1975 to provide an affordable and guaranteed medical malpractice coverage system for the private healthcare providers in the state. The Patient's Compensation Fund is self-funded state entity, operating independently of the main state budget, and governed by the PCF Oversight Board. The Patient's Compensation Fund provides protection for the healthcare system, keeping costs down, and providing a guaranteed pool of funds to pay those citizens injured from medical malpractice of private care providers.

We are a small agency invested to retain a skilled, productive, engaged, diverse team that we support through training and development, building connections, and supporting a harmonious work life while delivering quality services to the citizens of Louisiana.

About this Position

Incumbent will be accountable to help with the approximate 25,000 individual surcharge payments from private health care providers (doctors, hospitals, etc.) which will require an intermediate level of financial savvy and computer skills for payment entry and data matching. Incumbent will demonstrate strong ethical behavior working with highly confidential data. The total dollars received is in excess of 150 million. Incumbent will exercise discretion, possess strong customer service skills, be effective in professional communication both verbally and in writing with the primary customer being professionals in the medical community, be results-oriented, have attention to detail with data entry and calculations for data matching, and have strong time-management skills to meet statutory deadlines. While this incumbent may exercise some independent judgment, there will be oversight and assignment of duties.

This position directly reports to the Administrative Program Specialist B and may receive assignments from other Administrative Program Specialists in the Surcharge Unit that incumbent supports.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.
• Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.

No experience or training is required.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• Processes outgoing mail for the Surcharge department
• Indexing incoming mail for the Surcharge department; notating provider number on documents and send to appropriate Surcharge folders
• Request additional and/or missing documentation needed to process PCF enrollments
• Index and process Finance Notices received by PCF for enrolled Health Care Providers with financed Primary Premiums
• Processes/notates mid-term policy updates that do no involve surcharges and completes Surcharge file clean-up
• Assists Administrative Coordinator 2-4 in matching data reports to incoming checks
• Sends out monthly renewal notices for healthcare providers
• Performs related duties as assigned

POSITION SPECIFIC DETAILS:

Appointment type: Job Appointment

Career Progression: This position is part of a Career Progression Group and may be filled as an Administrative Coordinator 1, Administrative Coordinator 2, or Administrative Coordinator 3.

Work Schedule: Monday - Friday, Overtime as needed

NOTE REGARDING THE ADVERSTISED PAY:

The actual starting salary depends on the experience of the selected applicant.

This position participates in a Career Progression Group (CPG) and may be filled as an Administrative Coordinator 1, Administrative Coordinator 2, or Administrative Coordinator 3 level which will be determined by the qualifications of the candidate selected. Please refer to the "Class Specifications" page for specific information of salary ranges, minimum qualifications and job concepts for each level. This position provides the opportunity to advance within this job series.

Please click on the links below to learn more about each job level:

Administrative Coordinator 1: https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168040

Administrative Coordinator 2: https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168050

Administrative Coordinator 3: https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=168060

All prospective new hires will be subject to employment eligibility verification via the federal government’s E-Verify system.

As an Equal Opportunity Employer, PCF is committed to a diverse and inclusive workplace prohibiting discrimination based on any non-merit factor.

PCF is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.