Administrative Coordinator

Ascend; Washington (District of Columbia); On-site; USD 60,000 - 65,000; Full time

Job summary

Ascend is seeking a Tenant Services Coordinator to support the property management team in Washington, DC. This full-time, onsite role requires coordinating tenant communications, handling work orders, and assisting with budgeting and vendor management.

Responsibilities include managing mail, publications, newsletters, and event coordination, along with maintaining accurate tenant and vendor records. Strong Excel/Outlook skills and a professional demeanor are essential.

Qualifications

• Experience with MRI and Yardi software.
• Knowledge of A/P, A/R and commercial leases.
• Strong interpersonal and customer service skills.
• On-site work five days per week.

Responsibilities

• Answer management phones and assist tenants.
• Prepare and distribute correspondence.
• Process incoming and outgoing mail.
• Manage Tenant Work Order system and vendor coordination.
• Assist with budget preparation and reporting.

Skills

Excellent communication

Customer service

Independent worker

Prioritize tasks

Education

High school diploma

Associate degree preferred

Bachelor’s degree preferred

Tools

MRI

Yardi

Job description

Job Description

Our client is seeking a Tenant Services Coordinator to support their property management team. This is a fulltime, onsite position in Washington, DC.

POSITION RESPONSIBILITIES

• Answer management phones and assist with tenant needs
• Respond to inquiries by providing routine information and/or taking and delivering messages
• Prepare and distribute correspondence
• Process incoming and outgoing mail
• Assist with meeting, event and other scheduling and coordination
• Assist as requested with coordinating special events such as holiday events/parties, welcome lunches, book fairs, blood drives, food drives and other tenant and community events
• Assist with publication and distribution of tenant newsletter, maintenance of property website
• Maintain inventory of office supplies and property staff directory
• Maintain accurate and up to date tenant, team and vendor contact lists
• Maintain compliant certificates of insurance for tenants and vendors
• Manage Tenant Work Order system, ensuring timely completion in accordance with SOPs
• Coordinate tenant survey process, including annual action plan implementation
• Assist team with vendor coordination as requested or assigned
• Assist with preparing and administering service agreementsEstablish and maintain good record keeping and filing systems for tenant, vendor and property files
• Responsible for accounts payable, accounts receivable and reporting at the property level
• Process vendor invoices in a timely fashion, ensuring compliance with contracts and proper coding
• Track invoices to ensure vendors are submitting timely
• Prepare and distribute Tenant billings
• Provide management team with aged delinquency reports, follow up with tenants as needed and send delinquency letters as requested
• Assist with budget preparation as requested

POSITION REQUIREMENTS

• High school diploma required, associate or bachelor’s degree preferred
• Previous commercial property management experience preferred
• Experience with MRI and Yardi software
• Previous experience in real estate accounting and familiarity with monthly accounting cycle, including an understanding of A/P, A/R, and commercial leases
• Possess professional demeanor and excellent interpersonal and customer service skills
• Have access to reliable transportation
• Computer literate and proficient in MS Word, Excel, PowerPoint, Outlook
• Excellent communication skills, both verbal and written
• Ability to work independently
• Able to prioritize tasks and projects and thrive in a fast-paced environment
• On-site attendance is an essential function of the job and is required in-office at company office or at properties five (5) days per week

COMPENSATION

60-65K DOE