Administrative Coordinator

Heartland Women's Health; United States; On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Health, Dental, and Vision Insurance

HSA and FSA options

401k with company match

Life and Disability Insurance

Paid holidays & PTO

Job summary

Heartland Women’s Healthcare is seeking an Administrative Coordinator to join our front desk team. This part-time role (2-3 days/week) involves greeting patients, handling check-ins, collecting co-pays, processing paperwork, and scheduling appointments.

You will keep patient records organized, answer questions, and ensure a welcoming environment in our medical office. Prior medical office experience and strong organization are preferred.

Qualifications

• High school diploma or equivalent.
• Certificate program in medical field preferred.
• 1+ years of experience as administrative assistant or in a relevant role.
• Familiar with medical terminology and healthcare environment.
• Excellent organizational and time management skills.
• Punctuality and reliable attendance required.

Responsibilities

• Greet patients and visitors at check-in promptly and courteously.
• Schedule appointments in person or by phone to optimize provider time.
• Keep appointments on schedule by notifying providers of arrivals and delays.
• Maintain a welcoming reception area and answer patient questions.
• Maintain patient records by filing and retrieving information.
• Update and collect patient financial information and co-pays.
• Process patient information packets and required forms (HIPAA, consent, etc.).
• Record and collect charges, and manage third-party claims.
• Manage office inventory and equipment, order supplies, and coordinate repairs.
• Assist patients in distress and protect patient confidentiality.
• Support office operations by following policies and contributing to team results.

Skills

Organizational skills

Time management

Punctuality

Customer service

Education

High school diploma

Medical field certificate

Job description

We are seeking a friendly and organized Administrative Coordinator to join our healthcare team. This position is part-time (2-3 days/week) with no weekends. In this role, you will work at the front desk of our medical office and assist our patients and other visitors. Your primary job duties will include greeting and checking in patients, answering questions, collecting patient co-pays, processing paperwork, and scheduling appointments. You will also help keep our records and work areas clean and organized, as well as ensure our office provides a welcoming environment for our patients.

Job Responsibilities:

• - Greet patients and other visitors when they arrive in a prompt, courteous and helpful.
• - Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• - Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• - Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• - Ensures availability of treatment information by filing and retrieving patient records.
• - Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• - Has patient complete the “Patient Information Packet” which includes but is not limited to the following forms: “agree to pay”, “HIPAA form”, “Demographic form”, “Consent for the Use or Disclosure of Protected Health Information” form.
• - Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• - Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• - Helps patients in distress by responding to emergencies.
• - Protects patients' rights by maintaining confidentiality of personal and financial information.
• - Maintains operations by following policies and procedures, reporting needed changes.
• - Contributes to team effort by accomplishing related results as needed.

Qualifications:

• - High school diploma or equivalent.
• - Completion of a certificate program in the medical field preferred.
• - 1+ years of experience working as an administrative assistant or in a relevant role.
• - Familiar with medical terminology, body systems, anatomy, physiology and concepts of disease.
• - Excellent organizational and time management skills.
• - Punctuality and excellent attendance is required.

Benefits & Compensation:

• - Health, Dental, and Vision Insurance
• - Health Savings Account (HSA) and Flexible Savings Account (FSA) Option
• - 401k Retirement Plan + company provided match after 1 year of employment
• - Life and Disability Insurances
• - Paid holidays & PTO
• - Compensation Range: $15.00-$18.00/hr

Please note compensation is based on years of experience.

About Heartland Women’s Healthcare:

Heartland Women’s Healthcare coordinates convenient personalized healthcare for all women in all stages of life utilizing innovative technology within a warm and welcoming environment. Our team of Doctors, Certified Nurse Midwives and Nurse Practitioners offer a full range of obstetric and gynecologic services through our multiple offices located throughout Southern Illinois and St. Louis, Missouri.

To provide the highest quality patient care available, Heartland Women’s Healthcare is partnered with Advantia Health. Advantia is transforming healthcare for all women – setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.

Learn more at: www.advantiahealth.com/usaobgyn/

Please Note: COVID-19 and Flu vaccination or an approved request for accommodation is required as a condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.