Administrative Coordinator

Advantage Behavioral Health LLC.; Scranton (Lackawanna County); On-site; USD 34,000 - 52,000; Part time

Job summary

River Bend Health & Wellness is seeking an Administrative Coordinator to support daily operations, manage scheduling, and maintain accurate client records in the EHR. This role serves as a central point between clients, providers and departments to ensure a smooth office workflow and a positive client experience.

The coordinator will handle scheduling, client outreach, mail processing, and meeting support, while ensuring HIPAA compliance and adherence to internal policies.

Qualifications

• High School Diploma or GED required.
• Preferred experience in healthcare or behavioral health.
• Experience in medical office administration or related environments.

Responsibilities

• Coordinate client appointments, intakes, follow-up visits, and provider schedules.
• Greet clients and visitors and maintain a welcoming office environment.
• Answer and direct incoming calls with professional customer service.
• Prepare and maintain client records in the Electronic Health Record (EHR).
• Transport clients to approved appointments or community resources as needed.
• Maintain HIPAA compliance and office policies.

Skills

Customer service

Scheduling coordination

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

Job description

Position Summary

The Administrative Coordinator plays a vital role in supporting the daily operations of River Bend Health & Wellness by providing administrative, scheduling, communication, and client support services. This position serves as a central point of coordination between clients, providers, and departments to ensure efficient office workflow and positive client experience. The Administrative Coordinator is responsible for maintaining accurate records, coordinating appointments, supporting organizational initiatives, and assisting with transportation needs when assigned.

Position Summary

The Administrative Coordinator plays a vital role in supporting the daily operations of River Bend Health & Wellness by providing administrative, scheduling, communication, and client support services. This position serves as a central point of coordination between clients, providers, and departments to ensure efficient office workflow and positive client experience. The Administrative Coordinator is responsible for maintaining accurate records, coordinating appointments, supporting organizational initiatives, and assisting with transportation needs when assigned.

Key Responsibilities

• Coordinate client appointments, intakes, follow-up visits, and provider schedules.
• Answer and direct incoming calls while providing professional and courteous customer service.
• Greet clients and visitors and maintain a welcoming office environment.
• Conduct client outreach regarding appointments, services, and program participation.
• Prepare, maintain, and update client records and documentation within the Electronic Health Record (EHR).
• Create and maintain reports, forms, spreadsheets, and other administrative records.
• Provide administrative support to clinical staff, leadership, and other departments.
• Assist with pharmacy communications, scheduling coordination, and operational needs.
• Process incoming and outgoing mail and maintain office supply inventory.
• Support meetings, training, community outreach events, and organizational activities.
• Transport clients to approved appointments, services, or community resources as assigned.
• Maintain compliance with HIPAA, company policies, and applicable regulations.

Qualifications

High School Diploma or GED required. Preferred experience in healthcare, behavioral health, substance use treatment, medical office administration, customer service, or related administrative environments.

Required Certifications/Training

Current First Aid and CPR certification; Narcan administration training;

Employment Requirements

At least 18 years of age; Valid driver license with acceptable driving record; Pass a background check; Health physical screen and negative TB test; Drug and Alcohol screening.

Physical Requirements

Ability to sit, stand, walk, and operate office equipment for extended periods and lift up to 50 pounds.

Friday-Monday 4:00pm-8:00pm