Administrative Coordinator

City University of New York; New York (NY); On-site; USD 59,000 - 68,000; Full time

Job summary

John Jay College of Criminal Justice is seeking an Administrative Coordinator to provide professional front desk support, serve as the primary contact for visitors and inquiries, and assist with data reporting for the ASAP program.

The role requires a Bachelor's degree and strong writing and communication skills. You will work in-person Monday through Thursday with some remote Fridays, supporting a fast-paced, student-centered environment.

Qualifications

• Bachelor's degree required.
• Experience in public service, education, counseling or mentoring programs preferred.
• Strong writing and communication skills.
• Flexibility to work in a fast-paced, high-volume environment.
• Ability to work with diverse students and staff.

Responsibilities

• Provides professional front desk support and serves as the primary contact for visitors and inquiries.
• Organizes office functions including communications, meeting schedules, and work plans.
• Reviews and routes incoming correspondence for the ASAP Program.
• Prepares reports and presentations using word processing, spreadsheets, and presentation software.
• Maintains databases, files, and department web pages; may supervise student workers.

Skills

Strong writing and communication

Adaptability

Communication skills

Detail oriented

Organizational skills

Computer proficiency

Education

Bachelor's Degree

Tools

Access database

Google Docs

Job description

Administrative Coordinator

POSITION DETAILS

ABOUT JOHN JAY COLLEGE

John Jay College of Criminal Justice is a senior college of the City University of New York (CUNY) and an internationally recognized leader in educating for justice. Led by President Karol V. Mason, John Jay is a federally designated Hispanic-serving institution, it is ranked third in the nation in Black student success, and it is a top ten institution for promoting student social mobility. John Jay is proud to serve a diverse and dynamic student body of 15,000 students that includes nearly fifty percent students who are first in their family to attend college as well as students who are immigrants, from low-income families, or from other historically underrepresented groups in higher education.

The College participates in the doctoral programs of the Graduate Center of CUNY, and offers bachelor's and master's degrees both in traditional criminal justice-related fields of study as well as in a robust portfolio of liberal arts and sciences programs that highlight themes of justice across the arts, sciences, humanities, and social sciences. The College seeks staff and faculty members who thrive in multicultural academic environments and are committed to access and excellence in higher education.

POSITION OVERVIEW

• Provides professional front desk support and serves as the primary point of contact for visitors, telephone inquiries, and general office communications. Exercises sound judgment in screening and directing inquiries, responding to routine matters, and ensuring timely and appropriate referral of issues to the appropriate individuals or departments.

• Organizes office functions such as communications, meeting schedules, work plans, and distributing information

• Reviews, prioritizes, and routes incoming correspondence and communications, ensuring timely follow-up and appropriate action on behalf of the ASAP Program

• Collects data for, prepares, and distributes reports and presentations using word processing, spreadsheet, and presentation software

• Updates office databases, lists, and files to ensure completeness and accuracy; maintains current information on department web site(s); maintains department archives and collections

• Conducts internet and/or database research and performs basic systems queries to locate information related to program activities

• Maintains department fiscal plans and budgets; assists in budget administration and invoice processing

• Provides basic information, instructions, and materials as requested by students, faculty, and others who contact the department

• Available to work in-person Monday to Thursday and remotely on some Fridays throughout semester terms

• Represent the program at college recruitment events hosted on weekends one to two times per semester

• May supervise student workers

• Performs other related administrative, operational and confidential duties assigned.

QUALIFICATIONS

Bachelor's Degree required.

PREFERRED QUALIFICATIONS

• Experience in administration of a public service, social service, education, counseling or mentoring program; work with educators and students

• Commitment to promoting college access and success in post-secondary education;

• Strong writing and communication skills;

• Flexibility to work productively in a fast paced, time-sensitive, high volume and dynamic student-focused and customer responsive environment;

• Strong presentation, verbal and interpersonal communication skills to work and interact effectively, collaboratively, and cooperatively with a diverse community of learners, students, faculty and staff;

• Detail orientation and organizational skills with the ability to manage multiple assignments, establish priorities and meet deadlines; and

• Computer proficiency using standard office software programs/applications, including ACCESS database and Google Docs.

CUNY TITLE OVERVIEW

• Manages basic office functions such as communications, meeting schedules, work plans, staff assignments, and distributing information.

• Collects data for, prepares, and distributes reports and presentations using word processing, spreadsheet, and presentation software.

• Updates office databases, lists, and files to ensure completeness and accuracy; maintains current information on department web site(s); maintains department archives and collections.

• Conducts internet and/or database research and performs basic systems queries to locate information related to department activities.

• Maintains department fiscal plans and budgets; assists in budget administration and invoice processing.

• Provides basic information, instructions, and materials as requested by students, faculty, and others who contact the department.

• May supervise office staff and student workers.

• Performs related duties as assigned.

Job Title Name: Administrative Coordinator

CUNY TITLE

Assistant to HEO

FLSA

Non-exempt

COMPENSATION AND BENEFITS

$58,705 - $68,470

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CLOSING DATE

The review of resumes will begin on November 24, 2026

The posting closes on December 8, 2026.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 33055

Location: John Jay College

Job Type: Full-Time