Administrative Coordinator

University of New Hampshire; Durham (NH); On-site; USD 28,000 - 46,000; Full time

Job summary

University of New Hampshire is seeking a health records and student registration professional in Durham. The role covers patient registration, data entry, scheduling in the EHR, and ensuring privacy compliance across state and federal law.

You will train staff, handle front-desk duties, manage payments, and support mass communications to students as needed. This position is based on campus in Durham with standard hours.

Qualifications

• Associate’s degree in Business, Health Management, or related field.
• Three to five years of related experience, including clinical exposure.
• Strong interpersonal and communication skills.
• Computer competency with relevant health information systems.
• Experience in ambulatory health care settings and privacy compliance.

Responsibilities

• Manage health records and patient registration across the system.
• Greet visitors, answer phones, data entry, payments, and record scanning.
• Input clinical schedules into the EHR and adjust per manager requests.
• Ensure privacy and confidentiality per state and federal law.
• Train registration staff across health records, check-in, and registrations.
• Process release of information requests and generate disclosures and charges.

Skills

Interpersonal skills

Communication skills

Computer proficiency

Organizational skills

Privacy & compliance knowledge

Education

Associate’s degree in Business, Health Management, or related field

Job description

Responsible for health records and patient registration functions across the Medical Services integrated healthcare system.

Duties/Responsibilities

Job Description

Administration

• Responsibilities include patient registration functions through accurate data collection and verification of patient demographics, establishing eligibility, health insurance information and completion of entrance requirements (for students).
• General office duties include greeting visitors, answering phones, copying, faxing, data entry and scanning and taking payments.
• Must possess knowledge of existing and emerging requirements related to privacy and confidentiality of health information and patient care specifically as it relates to State and Federal law.
• Train registration staff who are cross trained in health records, checking in patients, accepting payments, making appointments and patient registration.
• Determine student eligibility and research biographical data to contact students.
• Set up and input the clinical schedule into the EHR.
• Make adjustments to clinical schedules per the clinic manager requests.
• Data entry of information into the EHR and trouble shoot issues related to computer entry and compliance.
• Bring a clinical perspective to the registration area to accurately determine the needs of patients/visitors.
• Process release of information requests, send records to appropriate locations, entering disclosures and creating a charge/invoice.
• Maintain restricted areas by using the Visitor Log and issuing visitor passes for persons to access restricted areas.

Tracking

• Process prior authorization requests and requirements for all clinicians.
• Process referrals and follow-up on open or uncompleted referrals.
• Track Lab ordering by clinicians to ensure orders are completed and resulted per policy.
• Visit tracking to maintain an up-to-date health record, ensuring all clinical notes are signed per policy.

Compliance

• Coordinate entrance requirements for first year students.
• Monitor immunization compliance to maintain information that will be used to assess the overall health risk to the campus community in the event of an epidemic.
• Assist with Academic Holds by entering data timely and accurately to ensure seamless entrance for students.
• Coordinate the intake of immunization, religious exemption, physical and online health forms.
• Communicate immunization non-compliance to students and apply academic holds to student accounts after deadlines have not been met.
• Submit Clery reports online to the police department as per a daily report.

Student Support

• Help students navigate the MyHealth&Wellness portal and troubleshoot extensively with students and parents by phone.
• Work with the Wellness Center Team to update the Health Records and Registration web pages as needed.
• Send secure messages through the report writer to alert patients about flu clinics and public health messages as they emerge.
• Monitor the outcome of each mass communication and report results back to the requester.

Minimum Acceptable Education & Experience

• Associate’s degree in Business, Health Management, or related field and three to five years of related experience, including clinical experience/knowledge.
• Effective interpersonal and communication skills.
• Computer competency and knowledge of relevant systems.
• Experience in an ambulatory health care facility.
• Demonstrate organizational and leadership skills
• Must possess knowledge of existing and emerging requirements related to privacy and confidentiality of health information and patient care specifically as it relates to State and Federal law.

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range

$20.15 - $33.15

Location:

Durham