Administrative Control Clerk - FT - Day Shift

Erie County Medical Center Corporation; Buffalo (NY); On-site; USD 64,644,000 - 78,771,000; Full time

Job summary

Erie County Medical Center Corporation in Buffalo, NY is seeking a clerical/receptionist professional to operate a central control center or nursing unit office and support daily hospital operations.

Responsibilities include assembling and maintaining patient charts, handling diagnostic requisitions via computer, coordinating scheduling and transfers, processing lab orders, and assisting with admissions, discharges, or transport.

Qualifications

• Graduation from high school or possession of a high school equivalency diploma and one year of clerical or receptionist experience.
• Substitution: completion of thirty (30) semester credit hours may substitute for the required qualifying experience.

Responsibilities

• Operates a centrally located control center or a nursing unit office on a hospital floor.
• Assembles and maintains patients' charts.
• Coordinates scheduling of all patients' activities, procedures and room transfers via computer.
• Processes patients' laboratory work through the use of a hospital computer (order entry, results inquiry, etc.).
• Answers telephones; communicates with other hospital departments in obtaining services and solving problems relative to the unit and environment (housekeeping, dietary, security, etc.).

Skills

Office terminology

Medical terminology

Communication skills

Data entry

Dependability

Initiative

Education

High school diploma or equivalent

Job description

HOURLY RANGE: $22.56 - $27.49

DISTINGUISHING FEATURES OF THE CLASS: The work involves the operation of a centrally located control center or a nursing unit office at the Erie County Medical Center Corporation. The incumbent performs clerical, communications and receptionist functions connected with the operation of the assigned area in the hospital. The incumbent exercises limited independent judgment in dealing with daily situations. Work is performed under the direct supervision of higher-level professional or technical staff. Does related work as required.

Typical Work Activities

• Operates a centrally located control center or a nursing unit office on a hospital floor;
• Assembles and maintains patients' charts;
• Prepares and forwards necessary requisitions for diagnostic testing via computer;
• Coordinates scheduling of all patients' activities, procedures and room transfers via computer;
• Processes patients' laboratory work through the use of a hospital computer (order entry, results inquiry, etc.);
• Coordinates details involved in patients' admission, discharge or death, completes all appropriate paperwork and arranges transport and ambulance service;
• Answers telephones; communicates with other hospital departments in obtaining services and solving problems relative to the unit and environment (housekeeping, dietary, security, etc.);
• Requisitions SPD supplies and equipment; keeps area adequately supplied and orderly;
• Maintains accurate census information and record keeping;
• Delivers mail to patients;
• Performs other clerical duties as requested by nursing staff;
• Participates in unit and hospital patient experience initiatives.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of office and medical terminology, procedures and equipment; working knowledge of hospital organization and departmental functions; skill in dealing with patients, visitors and hospital personnel in a personable manner; ability to communicate clearly, both orally and in writing; ability to perform data entry on a computer; initiative and dependability; sound professional judgment; capable of performing the essential functions of the position with or without reasonable accommodation.

Minimum Qualifications

Graduation from high school or possession of a high school equivalency diploma and one (1) year of clerical or receptionist experience*.

NOTE*: Completion of thirty (30) semester credit hours** may be substituted for the required qualifying experience.

NOTE 2**: Credit hours must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your credit hours were awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee.

NOTE 3: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.