Administrative & Community Communications Coordinator

City of Delray Beach; Delray Beach (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

The City of Delray Beach is seeking an Administrative Support specialist to enhance front desk operations at City Hall and assist the Parks and Recreation Department. The role includes coordinating customer service, preparing communications, and supporting department projects.

The ideal candidate will have an Associate degree (or equivalent) with clerical and budgeting experience, strong Microsoft Office skills, and the ability to manage multiple tasks with accuracy and professionalism.

Qualifications

• Graduation from an accredited two-year college with an Associate degree in Accounting, Economics or Business Administration with three (3) years or more experience in budgeting and/or moderately complex accounting work.
• Or a High School Diploma or GED certificate and five (5) years or more of verifiable work experience involving staff assistance and advanced clerical support.
• Knowledge of business English and spelling.
• Knowledge of office practices and procedures.
• Ability to understand and follow oral and written instruction.
• Ability to make arithmetic computations and tabulations accurately and with reasonable speed.
• Skill in typing accurately.
• Skill in the use of data input equipment.
• Ability to work on projects independently.
• Ability to follow written and verbal directives.
• Skill at interpersonal relationships.
• Knowledge of business English, spelling and punctuation, in order to prepare documents and compose letters, etc.
• Knowledge of the Department’s and City's policies, procedures, practices and codes (if required).
• Ability to operate a computer, knowledge of MS Office Suite, design software, and creative digital communication tools.
• Ability to communicate using speaking, hearing and visual skills.
• Ability to analyze a variety of administrative problems and to make sound recommendations.
• Ability to supervise and schedule clerical staff.
• Abilityto manage and prioritize routine, specialized and complex assignments and problems utilizing knowledge acquired through prior education, training, and experience.
• Ability to communicate effectively in oral and written form.
• Ability to adapt to an evolving and continually improving environment.
• Requires demonstrated ability to utilize personal computer and office software such as MS Word, MS Excel and MS Outlook design software(s), and digital media tools.

Responsibilities

• Oversees front desk operations at City Hall and serves as back up to the Community Center. Provides direction to Customer Service Assistants, including scheduling, training, support, and customer service standards.
• Maintain front desk coverage for daily operations, covering all breaks, absences, and vacations as needed. Assist visitors, answer and route calls, and direct customers to appropriate City departments.
• Compile weekly updates from Parks and Recreation divisions for management reporting.
• Coordinate and prepare the department's monthly newsletter and other department-wide communications highlighting programs, events, projects, facilities, and accomplishments using design software, creative digital media tools, and City systems.
• Prepare reports, spreadsheets, correspondence, presentations, and other administrative documents.
• Serve as backup for departmental deposits, refunds, and credit card transactions, including reconciliation and required documentation.
• Serve as a department resource and super user for RecTrac and other administrative systems, providing staff support and routine troubleshooting.
• Coordinate with Parks and Recreation divisions, other City departments, vendors, and outside organizations to support departmental operations. Attend meetings and assist with departmental projects, initiatives, and special assignments as directed.
• Work City events, holidays, and some weekends as required and assigned.
• Perform all functions and responsibilities according to the Palm Beach County Code of Ethics and Florida State Statutes 112.313.
• Fosters positive employee relations and employee morale on a City-wide basis.

Skills

Customer service

Front desk operations

Microsoft Office

Education

Associate degree

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

The City of Delray Beach is seeking an Administrative Support specialist to enhance front desk operations at City Hall and assist the Parks and Recreation Department. The role includes coordinating customer service, preparing communications, and supporting department projects.

The ideal candidate will have an Associate degree (or equivalent) with clerical and budgeting experience, strong Microsoft Office skills, and the ability to manage multiple tasks with accuracy and professionalism.