Administrative Clerk Lead (Inbound)-B Shift, Weds-Sat 5AM-3:30PM

RJW Logistics Group; Joliet (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

RJW Logistics Group is seeking a dedicated individual for an administrative role focused on customer order management within the logistics sector. This position ensures customer satisfaction by efficiently handling orders, scheduling deliveries, and providing necessary support to the Outbound Operations Department. Ideal candidates will possess strong organizational skills, clerical experience, and a basic understanding of transportation and logistics.

Benefits

Employee Ownership Program

Benefits and job security

Qualifications

• 3-4 years of clerical experience.
• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• Basic transportation/logistics experience.

Responsibilities

• Enter customer orders and schedule delivery of customer loads.
• Maintain communications with customers regarding delivery schedules.
• Train associates on Inbound Department tasks.

Skills

Organizational skills

Scheduling skills

Telephone personality

Computer abilities

Education

High School Diploma or GED

Job description

RJW Logistics Group is HIRING!
OUR PEOPLE ARE OUR FUTURE. THAT’S WHY THEY COME FIRST.

RJW is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees’ success and to producing continuous innovation that drives the retail logistics industry forward.

Empower Your Future with Our Employee Ownership Program

We are thrilled to announce the launch of our Employee Ownership Program—an exciting opportunity designed to empower, motivate, and reward our dedicated team members. At RJW, we believe that our employees are the heartbeat of our success, and we want to share that success with you. Here’s what you can look forward to:

· Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.

· Financial Rewards: Enjoy the potential for increased earnings through share appreciation.

· Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.

· Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.

· Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary.

Our Employee Ownership Program is more than just a benefit—it's a path to building a brighter, more prosperous future together. Join us in taking this exciting step forward and become a valued co-owner of RJW. Together, we can achieve greatness.

Do you want a Direct hire opportunity with benefits and job security? Then you need to apply below!!! RJW is the right place for you!

Job Purpose: To accept and schedule customer inbound orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Outbound Operations Department.

Essential Duties and Responsibilities:

• Enter customer orders and scan / index documents as required.
• Schedule the delivery of customer loads.
• Properly document orders in computer and update customer contact information.
• Maintain communications with customers regarding changes delivery schedules and potential service failures.
• Handle all billing for the Inbound Department
• Train associates on tasks of Inbound Departments such as, but not limited to: creating of Outbound paperwork, filing systems, billing functions, accuracy verification of inbounds, and AIB standards.
• Clearly understand goals, policies, and procedures of RJW as well as those of the customers.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Assist local dispatcher in update of Tee Cards.
• Other tasks as assigned by manager.

Additional Responsibilities:

• Positive telephone personality.
• Capable of being trained to be ‘Phone Assertive’.
• Organizational and scheduling skills.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications:

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 3 – 4 years of clerical experience.
• Basic transportation / logistics experience.

Education and/or Experience Required:

• High School Diploma or general education diploma (GED) is preferred.