Administrative Clerk I — Customer Service & Records

Bell County; Belton (TX); On-site; USD 26,000 - 27,000; Full time

Job summary

Bell County in Belton, Texas, is seeking an administrative specialist to support clerical tasks, handle customer service, and process payments for permits and licenses. You will maintain records and assist other departments as needed.

Requires a high school diploma or GED, with six months of related experience. Reading/writing English is essential; valid driver’s license and ability to become a Notary are required or pursued. Office hours apply.

Qualifications

• Requires high school diploma or GED; supplemented by six (6) months of clerical or administrative support experience; or any equivalent combination of education, training, and experience.

Responsibilities

• Provides high-level customer service; assists customers with complex billing issues, service complaints, account discrepancies, and payment installment arrangements.
• Responds to inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Receives payments for permits and/or licenses such as vehicle titles and registrations, business licenses, etc.
• Extensive filing of office-recorded filings and/or records.
• Answers office telephones; assists with requested documents and information; refers callers to other staff members as appropriate; and takes messages. Receives, dates, and distributes incoming mail.
• Maintains assigned inventories.
• Enters information into department programs and databases.
• Maintains department/program references such as vendor lists, Code books, training manuals, standard operating procedures, and mailing lists.
• Prepares folders; maintains files of department correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other departments as necessary to complete department records/files.
• Reviews applications and other pertinent information in order to verify accuracy and completeness of information and process applications for prospective applicants.

Education

High school diploma or GED

Job description

Bell County in Belton, Texas, is seeking an administrative specialist to support clerical tasks, handle customer service, and process payments for permits and licenses. You will maintain records and assist other departments as needed.

Requires a high school diploma or GED, with six months of related experience. Reading/writing English is essential; valid driver’s license and ability to become a Notary are required or pursued. Office hours apply.