Administrative & Billing Coordinator

True North Therapy Group, PLLC; Ferndale (WA); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Competitive pay

Health insurance (full-time)

401(k) retirement plan

Paid time off

Collaborative culture

Job summary

True North Therapy Group, PLLC is seeking a part-time billing specialist to support outpatient behavioral health in Ferndale, WA. You will handle intake, insurance verification, claims submission, and client billing communications with clinicians and staff.

The role requires experience in medical billing, strong attention to detail, and the ability to work independently in a small practice setting. In-person work with a collaborative team is expected.

Qualifications

• Experience in medical office administration, insurance billing, or a related role.
• Strong attention to detail, organization, and follow-through.
• Comfortable calling insurance companies and researching claim issues.

Responsibilities

• Respond to prospective client inquiries and coordinate referrals.
• Create client profiles in SimplePractice, send intake paperwork, and follow up on incomplete forms.
• Coordinate intake assessments and appointments with clients and clinicians.
• Verify insurance eligibility, benefits, and coordination-of-benefits information.
• Submit insurance claims and identify missing or incorrect billing information.
• Review payments and explanations of benefits, post payments, and maintain accurate account balances.
• Follow up on unpaid claims, denials, and underpayments.
• Assist with corrected claims, billing disputes, appeals, and recoupment inquiries.
• Communicate clearly with clients about billing questions and outstanding balances.
• Track unresolved billing issues and inform practice owner of items needing attention.
• Protect client confidentiality and follow practice privacy and security procedures.

Skills

Medical office admin

Insurance billing

Attention to detail

Organization

Independent worker

Communication

Tools

SimplePractice

Job description

Position Type: Part-Time (15 hours/week)

Setting: Outpatient Behavioral Health

Location: In-person, Ferndale WA

Responsibilities

• Respond to prospective client inquiries and coordinate referrals.
• Create client profiles in SimplePractice, send intake paperwork, and follow up on incomplete forms.
• Coordinate intake assessments and appointments with clients and clinicians.
• Verify insurance eligibility, benefits, and coordination-of-benefits information.
• Submit insurance claims and identify missing or incorrect billing information.
• Review payments and explanations of benefits, post payments, and maintain accurate account balances.
• Follow up on unpaid claims, denials, and underpayments.
• Assist with corrected claims, billing disputes, appeals, and recoupment inquiries.
• Communicate clearly with clients about billing questions and outstanding balances.
• Track unresolved billing issues and keep the practice owner informed about items needing attention.
• Protect client confidentiality and follow practice privacy and security procedures.

Qualifications

• Experience in medical office administration, insurance billing, or a related role.
• Strong attention to detail, organization, and follow-through.
• Comfortable calling insurance companies and researching claim issues.
• Professional, compassionate communication with clients and coworkers.
• Ability to work independently, prioritize tasks, and ask for help when needed.
• Comfort learning electronic health records, payer portals, and office software.

Preferred Experience

• Behavioral health billing, including Washington Apple Health, commercial insurance, and Medicare.
• SimplePractice or a similar electronic health record system.
• Insurance denials, appeals, coordination of benefits, and accounts receivable follow-up.

Compensation & Benefits

• Competitive pay
• Company sponsored health, dental, vision and optional life insurance for full-time employees (30+ hours per week)
• 401(k) retirement plan with a generous employer match
• Paid time off
• Supportive and collaborative work culture

Why Join Our Practice

• Supportive leadership that values clinician wellbeing
• Clear boundaries around workload and expectations
• Emphasis on ethical, client-centered, evidence-informed care
• A culture that prioritizes professional growth, autonomy, and sustainability

Equal Opportunity Statement

We are an equal opportunity employer and value diversity in all forms. We encourage applicants from all backgrounds to apply and are committed to fostering an inclusive and respectful workplace.