Administrative Associate II

nc; North Carolina; On-site; USD 31,000 - 38,000; Full time

Job summary

North Carolina Department of Environmental Quality (DEQ) is seeking an Administrative Associate II to support the Fayetteville Regional Office across divisions including Environmental Assistance and Customer Service. You will provide front-desk coverage, process invoices and contracts, manage time-sensitive correspondence, and compile reports for staff and management.

A high school diploma or GED and one year of administrative experience are required; salary range $31,200–$37,595.

Qualifications

• Minimum education is a high school diploma or GED with one year of administrative experience.
• Experience in processing invoices, contracts and correspondence is preferred.
• Strong organizational and customer service skills are essential.

Responsibilities

• Provide positive customer service interaction for internal and external customers.
• Process invoices and contract payments for the division and compile reports.
• Provide administrative support including front desk coverage and logistics for the Fayetteville Regional Office.
• Adapt to changing policies and procedures affecting permitting guidelines.

Skills

Customer service

Administrative support

Invoice processing

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Details

AgencyDept of Environmental QualityDivisionEnvironmental Assistance , Customer ServJob Classification TitleAdministrative Associate II (S)Position Number60036110GradeNC02

About Us

The primary mission of the North Carolina Department of Environmental Quality (DEQ) is to provide science‑based environmental stewardship for the health and prosperity of all North Carolinians. The North Carolina Department of Environmental Quality (DEQ) is the lead stewardship agency for the protection of North Carolina's environmental resources. The organization, which has offices from the mountains to the coast, administers regulatory programs designed to protect air quality, water quality, and the public's health, and works to advance in all‑of‑the‑above energy strategy that fits North Carolina's needs. DEQ also offers technical assistance to businesses, farmers, local governments, and the public and encourages responsible behavior with respect to the environment through education programs provided at DEQ facilities and through the state's school system. DEQ touches the lives of all North Carolinians in many ways to enhance and ensure our quality of life.

Description of Work

This position is to support the program staff at the Fayetteville Regional Office which includes the following divisions; Air Quality, Energy, Mineral and Land Resources, Environmental Assistance and Customer Service, Waste Management, Water Resources and the Department of Information Technology Services as necessary to provide the required support to the citizens of North Carolina to ensure the preservation of our environment and natural resources.

This position must adapt to a rapidly changing environment in the regional office due to changes in environmental laws, general statutes, policies, and procedures which affect permitting guidelines and other related processes.

Key Responsibilities

• Providing positive customer service interaction with internal and external customers.
• Processing critical and time-sensitive correspondence, processing invoices and contract payments for the division, processing fiscal documents for programs, and compiling reports for program staff and their respective management.
• Provide extensive operational, logistical, Inventory, and administrative support to the Fayetteville Regional Office.
• Providing team back-up in providing administrative coverage to the front desk and other divisions and programs in the Fayetteville Regional Office.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $31,200.00 - $37,595.00

Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above. Job posting details will no longer be available after the position close s .

Division of Environmental Assistance & Customer ServiceThe mission of the Division of Environmental Assistance and Customer Service (DEACS) is to protect and improve North Carolina's environment and economy through customer focused assistance, greater understanding of environmental permitting and compliance, wider adoption of sustainable practices, increased recycling and reduced waste disposal and reduced impacts from resource consumption. The goal is to improve quality customer service information and assistance that is both solution and education oriented.

Regional Office Administration and Operations provide regional support and monitoring of environmental regulations and enforcements to ensure that the natural resources of North Carolina are protected. These offices are located throughout the state providing services to all 100 counties and 532 incorporated municipalities in various environmental programs depending on the region. DEQ 's divisions and programs are multidisciplinary, interrelated and dynamic. The main purpose of the Environmental Assistance and Customer Service staff at the regional office is to provide operational, logistical and administrative support to the professional and technical staff of the various environmental programs located at each regional office and serve as the front‑line customer service representative for all visitors.

Minimum Education and Experience

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to pro

Additional Information

If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.