Administrative Associate

UNC Health Care; Chapel Hill (NC); Hybrid; USD 24,796 - 34,440; Full time

Job summary

UNC Health Care in Chapel Hill, NC is seeking an administrative representative with greater autonomy to support Oncology Phone Center. The role offers a hybrid work arrangement and a full-time schedule with standard 40 hours per week.

Responsibilities include scheduling, record-keeping, patient registration and insurance verification, and collaboration with internal teams to ensure efficient operations.

Qualifications

• Customer focus drives service quality and satisfaction.
• Proficient with Microsoft Office to produce reports and documents.
• Able to learn and master the scheduling system.
• Willing to accept feedback and pursue continuous improvement.

Responsibilities

• Expedites non-routine purchases for departments and may maintain inventory.
• Trains others using verbal and written communication.
• Performs complex scheduling of providers, staff, facilities, home care and/or patients.
• Prepares and maintains basic financial records.
• Prepares documents and presentations using templates and edits correspondence.
• Procuring and filing records, researching discrepancies and correcting errors.
• Registers patients, collects payments and verifies insurance information.
• Represents UNC Health with internal/external entities re budget and payments.
• Responds to customer inquiries and resolves complaints via phone/email/in person.

Skills

Customer Focus

Technical expertise

Scheduling system

Coachability

Accountability

Fiscal responsibility

Conflict Resolution

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

Responsibilities

• Expedites non-routine purchases for departments as delegated. May maintain inventory of supply
• May train others using verbal and written communication
• Performs more complex scheduling of providers, staff, facilities, home care and/or patients (involving critical meetings or multiple medical procedures as an example). Coordinates meetings, workshops, and other events, including travel, based on predetermined needs.
• Prepares and maintains basic financial records
• Prepares complex forms, reports, presentations and other documents requiring a higher level of proficiency with software. Creates, proofreads or edits correspondence and documents for internal and external circulation based on existing templates.
• Procuring and filing records, researching lost or missing records, and posting information to records or ledgers in accordance with established procedures and systems. Checks records to verify accuracy and compliance with rules and procedures of appropriate system. Resolves discrepancies by contacting appropriate office to obtain information on source of discrepancy and correcting any errors.
• Registering patients and completing encounter forms. Collecting patient payments and insurance information and making proper referrals to financial departments. May contact insurance companies directly to verify/determine eligibility. May also verify previous balance owed to UNCH.
• Represents UNCHCS with internal and/or external entities in regards to budget, payments, collections, inventory to accomplish organizational goals.
• Serves as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication. This may include working with third party providers.

Other Information

Education Requirements

• High School diploma or GED

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• One (1) year of clerical or administrative experience.
• If Bachelor's degree, no years of experience is required
• If Associate's degree, no years of experience is required

Knowledge/Skills/and Abilities Requirements

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Oncology Phone Center

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.