Administrative Associate

UNC Health Care; Raleigh (NC); On-site; USD 25,000 - 36,000; Part time

Job summary

UNC Health Care in Raleigh, NC seeks an administrative representative for Rex Arrival Services. The role supports calendar scheduling, patient registration, and financial paperwork in a part-time, onsite setting at Rex Central Registration (Mon-Fri, 1pm-5pm).

The position offers 20 hours per week with pay between $18.48 and $25.89 per hour, and opportunities to develop clerical and customer service skills within UNC Health Care System.

Qualifications

• One year of clerical or administrative experience.
• If Bachelor's degree, no years of experience is required.
• If Associate's degree, no years of experience is required.

Responsibilities

• Expedites non-routine purchases for departments as delegated.
• May train others using verbal and written communication.
• Performs more complex scheduling of providers, staff, facilities, home care and/or patients.
• Prepares and maintains basic financial records.
• Procuring and filing records, researching missing records, and posting information.
• Registering patients and completing encounter forms; collect payments and insurance information.
• Represents UNCHCS with internal/external entities regarding budget, payments, and inventory.
• Responds to customer inquiries in person, by phone and/or via electronic communication.

Skills

Customer Focus

Office Software

Scheduling

Education

High school diploma or GED

Job description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

*This position is Monday-Friday, 1pm-5pm at Rex Central Registration.

Summary

May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

Responsibilities

• Expedites non-routine purchases for departments as delegated. May maintain inventory of supply
• May train others using verbal and written communication
• Performs more complex scheduling of providers, staff, facilities, home care and/or patients (involving critical meetings or multiple medical procedures as an example). Coordinates meetings, workshops, and other events, including travel, based on predetermined needs.
• Prepares and maintains basic financial records
• Prepares complex forms, reports, presentations and other documents requiring a higher level of proficiency with software. Creates, proofreads or edits correspondence and documents for internal and external circulation based on existing templates.
• Procuring and filing records, researching lost or missing records, and posting information to records or ledgers in accordance with established procedures and systems. Checks records to verify accuracy and compliance with rules and procedures of appropriate system. Resolves discrepancies by contacting appropriate office to obtain information on source of discrepancy and correcting any errors.
• Registering patients and completing encounter forms. Collecting patient payments and insurance information and making proper referrals to financial departments. May contact insurance companies directly to verify/determine eligibility. May also verify previous balance owed to UNCH.
• Represents UNCHCS with internal and/or external entities in regards to budget, payments, collections, inventory to accomplish organizational goals.
• Serves as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication. This may include working with third party providers.

Other Information

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• One (1) year of clerical or administrative experience.
• If Bachelor's degree, no years of experience is required
• If Associate's degree, no years of experience is required

Knowledge/Skills/and Abilities Requirements

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system
• Coachability: Receptive to feedback, willing to learn and embraces continuous improvement
• Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements.
• Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer.
• Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

• Legal Employer: NCHEALTH
• Entity: Shared Services
• Organization Unit: PFE Rex Arrival Services
• Work Type: Part Time
• Standard Hours Per Week: 20.00
• Salary Range:$18.48 - $25.89 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Location of Job: US:NC:Raleigh
• Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.