Administrative Assistant - UM

Childrens Network Of Southwest Florida; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Children’s Network of Southwest Florida, LLC in Altamont Ft Myers, FL is seeking an Administrative Assistant focused on Contracts and Utilization Management. You will provide essential administrative support, manage UM documents, and coordinate with case managers and providers.

The role requires a High School Diploma or GED, 2+ years experience (or AA + 1 year), and vigilance for confidentiality. Travel within Circuit 20 may be required; bilingual skills are a plus.

Qualifications

• High School Diploma or GED required; AA degree with experience preferred.
• Minimum two years related work experience; or AA degree with one year experience.
• Must pass Level II Background Check.

Responsibilities

• Scans and indexes UM documents into ASK System and verifies posting.
• Monitors CBHA referrals and distributes to Case Managers and legal services.
• Attends contract team meetings and records minutes.
• Prepares files, communicates with providers, and closes contract year.
• Assists UM Liaisons with community requests and gift card distribution.
• Schedules meetings, prepares agendas, and records minutes.
• Processes expense reports and office supply orders.

Skills

Typing 50 wpm

MS Office

Word

Excel

PowerPoint

Access

Publisher

Outlook

Email etiquette

Communication

Teamwork

Confidentiality

Multicultural environment

Education

High School Diploma

G.E.D.

A.A. Degree

Tools

ASK System

Office equipment (fax, copier, scanner, etc.)

Job description

Job Details: Job Location: CNSWFL Altamont - Ft Myers, FL 33901, Position Type: Full Time, Education Level: High School.

Administrative Assistant (Contracts & Utilization Management “UM”)

State: Florida

Program: Children’s Network of Southwest Florida, LLC

Reports to: Contracted Services Supervisor

FLSA Status: Non-Exempt

Job Description: Statement: This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

Mission Statement

The Children’s Network of Southwest Florida is committed to working with the community to protect children and preserve families.

General Purpose of Job

To provide administrative assistance to the Contracts and Utilization Management staff.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Scans and indexes UM documents into ASK System; verifies posting to system and corrects errors.
• Monitors progress of Comprehensive Behavioral Health Assessment (“CBHA”) referrals by maintaining a log of CBHA referrals received, tracking and processing CBHA’s when received from providers. Distributes to Case Managers and Children’s Legal Services.
• Attends contract team meetings and records minutes.
• Assists contract staff with creation of files, communication with providers, and closure of contract year.
• Assists UM Liaisons with processing community requests, including coordinating the distribution of gift cards.
• Plans for meetings and appointments.
• Answers, screens, and routes telephone calls as needed.
• Schedules meetings, prepares agendas and records minutes.
• Assists in the processing of expense reports, as well as office supply orders.
• Cultivates an effective communication system with the Case Management Organizations (“CMO’s”) and providers within the Children’s Network.
• Prepares routine correspondence as needed.
• Other duties may be assigned as special projects may be requested.

Reception

Provide coverage when the Receptionist/AA is out on sick leave or on vacation, as well as other times that the Receptionist/AA may need coverage.

Working Hours

CNSWFL’s work week is Monday through Friday, 40 hours per week. Your supervisor will advise you of your work hours; however, business office hours are 8:00 am to 5:00 pm.

Travel

Travel in and outside of Circuit 20 (Lee, Charlotte, Collier, and Hendry/Glades counties) is required.

Training

All employees must complete fifteen (15) hours of on-line or classroom Training on an annual basis. If the employee is a Certified Child Welfare Professional, Training hours must total twenty (20) annually.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Education and Experience

High School Diploma / (G.E.D.) required, plus a minimum of two (2) years related work experience; or an A.A. Degree, plus one (1) year of related work experience.

Skills and Abilities

Must be able to operate standard modern office machinery, including fax, telephone, calculator, computer, scanner, printer, copier, and mail machine. Minimum typing speed of 50 wpm; excellent word processing skills. Must be competent with Microsoft Office Suite programs, including Word, Excel, Power Point, Access, Publisher, and Outlook. Must be competent with basic e-mail protocol and procedures including sending, receiving, replying, attachments, and meeting scheduling; excellent written and oral communication skills; effective listening skills; ability to work as a team member, and the ability to work in a multi-cultural environment. Must possess excellent organizational skills and abide by the highest standards of confidentiality.

pre-employment requirements

Certificates, License, Registrations, backgrounds, drug screens, Etc.

• Certification as a Child Protection Professional is preferred
• Valid driver’s license with a clean driver’s license check (annually) is required, and proof of insurance
• Criminal background screening (Fingerprinting~ Local Law Enforcement / FBI/FDLE) and Abuse Registry
• Drug Screening is a requirement
• Children’s Network participates in E-Verify

Other Requirements

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, board of directors, clients, customers, and the public. Ability to speak effectively before groups of customers or employees.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percentages, ability to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to be proactive, as well as handle problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the ability to sit for extended periods; walk; stand; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk and hear. This job requires visual acuity sufficient to read and to operate standard modern office machines. The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is administrative work in an indoor office environment with a moderate noise level (business machines, printers, computers, telephones).

ADA

Children’s Network of Southwest Florida, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO

Children’s Network of Southwest Florida, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs.

Children’s Network of Southwest Florida, LLC is a Drug-Free Workplace

All personnel must demonstrate the following capacities:

• A commitment to empowering others to solve their own problems
• Valuing a nurturing family as the ideal environment for a person
• A conviction about the capacity of people to grow and change
• The ability to establish a respectful relationship with persons served to help them gain skills and confidence
• The ability to work collaboratively with other personnel and/or service providers or professionals
• The capacity to maintain a helping role and to intervene appropriately to meet service goals
• The ability to set appropriate limits.
• Safety and permanency of children.

I certify that the statements above to the best of my knowledge accurately describe the duties performed and agree that I am qualified in education and skill to meet the requirements of the position. If the employee does not agree, indicate here:

Qualifications: High School Diploma / (G.E.D.) required, plus a minimum of two (2) years related work experience; or an A.A. Degree, plus one (1) year of related work experience.

Must pass a Level II Background Check. For more information please click this link: https://info.flclearinghouse.com