Administrative Assistant - The Infinity

Action Property Management, Inc.; San Francisco (CA); On-site; USD 34,440 - 35,817; Full time

Benefits offered by this job

Health benefits

Paid time off

Training and development

Career growth opportunities

Job summary

Action Property Management, Inc. is seeking an Administrative Assistant in San Francisco to support the assigned Manager with daily HOA operations and resident services. The role includes front desk oversight, administrative tasks, and ensuring service standards.

The position requires on-site work, strong organizational and communication skills, and proficiency with MS Office and internal systems. Compensation is $25.00–$26.00 per hour, Monday–Friday, with occasional weekend coverage as needed.

Qualifications

• Must have at least a High School Diploma or equivalent; Bachelor’s degree preferred.
• Minimum 2 years of relevant experience in property management, hospitality, or similar field.
• Proficient in Microsoft Office; comfortable with internal systems (SharePoint, Community Platforms).
• Strong organization, communication, and customer service skills; ability to multitask.

Responsibilities

• Manage office operations including phones, correspondence, scheduling, and supply inventory.
• Assist in preparing board meeting agendas, notices, reports, and take meeting minutes.
• Maintain vendor files, contracts, insurance certifications, and association records.
• Draft and distribute community communications, email blasts, and notices.
• Coordinate Architectural Review Committee meetings and take minutes.
• Communicate with homeowners on application status and manage related documentation.
• Schedule inspections and track architectural deposits/refunds.
• Address resident concerns and assist new residents with onboarding.
• Provide front desk coverage and supervise front desk and access control staff.
• Process service-related payments, invoices, and amenity rentals.
• Prepare monthly delinquency reports and research invoice discrepancies.
• Act as Manager on Duty in absence of higher management.

Skills

Organizational skills

Customer service

Communication

Multitasking

MS Office

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

SharePoint

Microsoft Office

Internal systems

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Summary

The Administrative Assistant supports the assigned Manager in the daily operations of the association, serving as a liaison for resident services, overseeing administrative functions, and assisting in supervising front desk and access control staff. This role ensures efficient office operations, supports community engagement efforts, and helps maintain compliance and service standards.

Compensation: $25.00- $26.00 Per Hour (Depends on Experience)

Schedule: Monday - Friday 9:00 AM - 5:30 PM (Weekends as Needed)

Job Responsibilities:

• Manage office operations including phones, correspondence, scheduling, and supply inventory.
• Assist in preparing board meeting agendas, notices, reports, and take meeting minutes.
• Maintain vendor files, contracts, insurance certifications, and association records.
• Draft and distribute community communications, email blasts, and notices.
• Coordinate Architectural Review Committee meetings and take minutes.
• Communicate with homeowners on application status and manage related documentation.
• Schedule inspections and track architectural deposits/refunds.
• Address resident concerns, issue access devices, and assist new residents with onboarding.
• Support scheduling, training, and supervision of front desk and access control staff.
• Provide front desk coverage as needed.
• Process service-related payments, invoices, and amenity rentals.
• Prepare monthly delinquency reports and research invoice discrepancies.
• Act as Manager on Duty in the absence of the General or Operations Manager.
• Conduct routine inspections of common areas and generate work orders.
• Maintain updated staff and resident contact lists.

Qualifications / Requirements:

• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
• Must have a minimum of a High School Diploma or equivalent. Bachelor's Degree preferred.
• At least 2 years of relevant experience in property management, hospitality, or similar field preferred.
• Strong organization and communication
• Proficiency in Microsoft Office and comfort with internal systems (SharePoint, Community Platforms)
• Ability to multitask, resolve conflict and provide excellent customer service.
• Must work on-site 5 days per week.

Why Join Action?

• Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks:

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.