ADMINISTRATIVE ASSISTANT | Privacy & Responsible Technology Division

Commonwealth of Massachusetts; Boston (MA); On-site; USD 50,000 - 67,000; Full time

Job summary

The Commonwealth of Massachusetts is seeking an Administrative Assistant for the Privacy and Responsible Technology Division in the Boston Office. You will support division leadership by preparing reports, managing calendars, handling correspondence, and routing inquiries.

Responsibilities include tracking cases, processing data breach intakes and public records requests, and assisting in hearings and meetings.

Qualifications

• Bachelor’s degree or equivalent experience.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to adapt to diverse working and communication styles.
• Proven organizational skills with attention to detail.
• Proficiency with Microsoft Office.
• Proficiency in using case management software or demonstrated ability to self-learn and use software.
• Ability to manage multiple priorities, meet deadlines, and balance long- and short-term projects.
• Excellent work ethic and professionalism.

Responsibilities

• Provide direct support to the Division Chief, Deputy Division Chief, Assistant Attorneys General, and other personnel involved in PRTD matters, including by preparing reports, documents, and correspondence; managing calendars; and responding to phone calls.
• Act as first-line contact for the Division for other bureaus and divisions across the Attorney General’s Office.
• Track cases, record case information, and compile documents using case management software.
• Process complaints, data breach intakes, and public records requests and make internal and external referrals.
• Oversee implementation of office procedures related to records retention and archiving for the Division.
• Support Division matters by preparing forms, filing court documents, collating information or records, and assisting in preparation for hearings, meetings, depositions, or trials.
• Provide other assistance as directed by PRTD leadership.

Skills

Interpersonal skills

Verbal and written communication

Organizational skills

Attention to detail

Multitasking

Self-learning

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Case management software

Job description

ADMINISTRATIVE ASSISTANT

PRIVACY & RESPONSIBLE TECHNOLOGY DIVISION

PUBLIC PROTECTION & ADVOCACY BUREAU

(Boston Office)

Attorney General Andrea Joy Campbell is looking for a highly motivated individual who is passionate about public service to join her office as an Administrative Assistant in the Privacy and Responsible Technology Division (PRTD). The Division, which is part of the Attorney General’s Public Protection and Advocacy Bureau, investigates and litigates consumer protection issues involving social media, artificial intelligence, data security and privacy, and other manipulative or unfair uses of technology.

Position Requirements

• Bachelor’s degree or equivalent experience.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to adapt to diverse working and communication styles.
• Proven organizational skills with attention to detail.
• Proficiency with Microsoft Office.
• Proficiency in using case management software or database software or demonstrated ability to self-learn and use software.
• Ability to manage multiple priorities, meet deadlines, and balance long- and short-term projects.
• Excellent work ethic and professionalism.

The successful candidate will be able to demonstrate a connection to the people and communities we serve, and an interest in supporting a respectful and inclusive work environment.

The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.

Primary Duties

• Provide direct support to the Division Chief, Deputy Division Chief, Assistant Attorneys General, and other personnel involved in PRTD matters, including by preparing reports, documents, and correspondence; managing calendars; and responding to phone calls.
• Act as first-line contact for the Division for other bureaus and divisions across the Attorney General’s Office.
• Track cases, record case information, and compile documents using case management software.
• Process complaints, data breach intakes, and public records requests and make internal and external referrals.
• Oversee implementation of office procedures related to records retention and archiving for the Division.
• Support Division matters by preparing forms, filing court documents, collating information or records, and assisting in preparation for hearings, meetings, depositions, or trials.
• Provide other assistance as directed by PRTD leadership.

Position Type: Full-Time/Non-Exempt .

Location: This position is based in the Boston Office

Salary: $58,290

You will be asked to submit a cover letter and resume when applying for this position. The application deadline is September 1, 2026 at 5:00 PM (ET).

Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at [phone].

Inquiries regarding position & status may be made to:

Isabel Silva, Managing Administrative Assistant

Public Protection and Advocacy Bureau

[phone]

All privacy rights will be protected.