Administrative Assistant - Pfleger Liver and General Surgery

UCLA Outpatient Clinics; Los Angeles (CA); Hybrid; USD 43,000 - 63,000; Full time

Job summary

UCLA Outpatient Clinics is seeking an Administrative Assistant to support front desk operations and ensure an exceptional patient experience. The role involves greeting patients, pre-registering, verifying insurance, using CareConnect, and coordinating scheduling with physicians and departments.

Responsibilities include handling billing documents, deposits, payments, and patient check-out, as well as data collection for census reporting. Strong organizational skills and teamwork are essential.

Responsibilities

• Greet and check in patients with professionalism and courtesy.
• Pre-register new patients and verify insurance coverage and pre-certification needs.
• Utilize the CareConnect system to enter and update patient demographic and insurance information.
• Prepare billing and medical record documents prior to patient visits.
• Collaborate with back office staff to resolve scheduling or patient flow issues.
• Collect and review charge documents for accuracy and submit to billing.
• Process payments, including cash and credit card transactions, and prepare deposits for the finance office.
• Schedule appointments in CareConnect for assigned physicians and clinics.
• Perform patient check-out, including obtaining authorizations for follow-up studies and scheduling with other departments.
• Provide prompt, courteous telephone and in-person support.
• Assist with collecting and compiling clinic census data.
• Schedule outpatient clinic visits for all physicians utilizing the center.
• Perform additional duties as assigned by leadership.

Job description

Description

Under the general supervision of the Manager, the Administrative Assistant plays a vital role in ensuring smooth front desk operations and delivering an exceptional patient experience in our multidisciplinary clinic.

Key Responsibilities:

• Greet and check in patients with professionalism and courtesy.
• Pre-register new patients and verify insurance coverage and pre-certification needs.
• Utilize the CareConnect system to enter and update patient demographic and insurance information.
• Prepare billing and medical record documents prior to patient visits.
• Collaborate with back office staff to resolve scheduling or patient flow issues.
• Collect and review charge documents for accuracy and submit to billing.
• Process payments, including cash and credit card transactions, and prepare deposits for the finance office.
• Schedule appointments in CareConnect for assigned physicians and clinics.
• Perform patient check-out, including obtaining authorizations for follow-up studies and scheduling with other departments.
• Provide prompt, courteous telephone and in-person support.
• Assist with collecting and compiling clinic census data.
• Schedule outpatient clinic visits for all physicians utilizing the center.
• Perform additional duties as assigned by leadership.

Oversight and Work Environment:

This role reports to the Manager, Administrative Nurse, and Working Supervisor, who collectively oversee operations and coverage scheduling. While supervision is available, the role requires the ability to independently organize and prioritize daily tasks based on established clinic guidelines. Work is periodically reviewed for quality and adherence to protocol.

Salary Range: $31.88-$45.66/hourly