Administrative Assistant - Patient Relations Specialists

Caring Medical; Fort Myers (FL); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k) Plan

Prolotherapy Treatments

Wellness stipend

Annual raises & bonuses

Anniversary trips

Résumé du poste

Caring Medical, a private regenerative medicine clinic in Fort Myers, FL, seeks a Patient Care Coordinator with a sales background. You will greet patients, schedule appointments, answer inquiries, and educate them on treatment options with empathy and professionalism.

Responsibilities include maintaining patient records, supporting daily operations, and helping patients select services that fit their needs while contributing to sales goals. This is a full-time, on-site role.

Qualifications

• Experience in a medical reception or care coordinator role is preferred.
• Strong sales or customer-facing background with ability to guide patients.
• Excellent verbal and written communication, with a friendly demeanor.

Responsabilités

• Greet patients and answer calls with a welcoming, professional manner.
• Schedule and confirm appointments; manage rescheduling as needed.
• Educate patients on services and guide them toward suitable treatment options.
• Maintain accurate patient records and support daily office tasks.
• Follow up with patients and respond promptly to inquiries; support sales goals.

Connaissances

Sales experience

Customer service

Communication

Empathy

Attention to detail

Description du poste

Patient Care Coordinator - Sales & First Impression Team Member

Location:

Fort Myers, FL

Employment Type:

Full-Time

About Us:

We're a private regenerative medicine clinic in Fort Myers, specializing in innovative, patient-centered treatments for pain relief and healing. Our team is passionate about health and dedicated to providing top-notch care in a supportive environment. We're currently seeking a Patient Care Coordinator with a sales background who can help ensure a smooth and positive experience for our patients while effectively communicating the benefits of our services.

Position Overview:

As our Patient Care Coordinator, you'll be the friendly face greeting patients, scheduling appointments, and handling inquiries. Your background in sales will also be key to helping patients understand our services, guiding them to treatments that best meet their needs, and answering questions with empathy and professionalism.

Responsibilities:

• Welcome patients, answer incoming calls, and provide excellent customer service
• Schedule patient appointments, confirm bookings, and handle rescheduling as needed
• Educate patients about our services, assisting them in understanding and selecting appropriate treatment options
• Maintain accurate patient records and support our team in daily office functions
• Conduct follow-up calls and respond to patient inquiries promptly and effectively
• Meet or exceed sales goals by promoting relevant services and programs

Qualifications:

• Prior experience as a receptionist or patient care coordinator in a medical setting
• Sales or customer service experience, preferably in healthcare or wellness services
• Excellent communication skills, both in person and over the phone
• Empathetic, organized, and attentive to detail
• Ability to work efficiently in a fast-paced environment and handle sensitive patient information with confidentiality

Why Join Us?

• Be part of an innovative, growing field in medicine
• Work in a supportive, close-knit team dedicated to high-quality patient care
• Competitive salary
• Benefit package includes - Health Insurance (current plan - $2,000 deductible, HSA, FSA, PPO - Single - approx. $120/mo.), available enrollment into a 401k/Roth 401k, Employer offers 401k/PSP - where they invest a portion of the profits each year into each employees 401k once the employee is eligible, Free Medical Care (Prolotherapy Treatments), Immediate family can also receive 25% off Prolotherapy Treatments, $125/monthly stipend to spend on DoTerra Oils or FullScript Nutritionals (to promote a healthy life style), annual reviews each year with potential for raises and bonuses, also a 5 year anniversary trip and a 10 year anniversary trip (to promote longevity at our company).