Administrative Assistant - Patient Relations Specialists

Caring Medical; Fort Myers (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401k/Roth 401k

Prolotherapy treatments

Family discount on Prolotherapy

Wellness stipend

Job summary

Caring Medical in Fort Myers, FL seeks a Patient Care Coordinator with a sales background to greet patients, schedule appointments, and handle inquiries.

You will educate patients about our regenerative services, guide them to suitable treatment options, and maintain confidential records in a fast-paced office.

We offer a competitive salary plus benefits including Health Insurance, 401k/Roth options, Prolotherapy treatments for staff and family discounts, and annual raises.

Qualifications

• Experience as receptionist or patient coordinator in a medical setting.
• Sales or customer service experience in healthcare or wellness services.
• Excellent communication skills, both in person and over the phone.

Responsibilities

• Welcome patients, answer incoming calls, and provide excellent customer service.
• Schedule patient appointments, confirm bookings, and handle rescheduling as needed.
• Educate patients about our services, assisting them in understanding and selecting appropriate treatment options.
• Maintain accurate patient records and support our team in daily office functions.
• Conduct follow-up calls and respond to patient inquiries promptly and effectively.
• Meet or exceed sales goals by promoting relevant services and programs.

Skills

Sales experience

Customer service

Communication

Empathy

Job description

Patient Care Coordinator - Sales & First Impression Team Member

Location: Fort Myers, FL

Employment Type: Full-Time

About Us

We're a private regenerative medicine clinic in Fort Myers, specializing in innovative, patient-centered treatments for pain relief and healing. Our team is passionate about health and dedicated to providing top-notch care in a supportive environment. We're currently seeking a Patient Care Coordinator with a sales background who can help ensure a smooth and positive experience for our patients while effectively communicating the benefits of our services.

Position Overview

As our Patient Care Coordinator, you'll be the friendly face greeting patients, scheduling appointments, and handling inquiries. Your background in sales will also be key to helping patients understand our services, guiding them to treatments that best meet their needs, and answering questions with empathy and professionalism.

Responsibilities

• Welcome patients, answer incoming calls, and provide excellent customer service
• Schedule patient appointments, confirm bookings, and handle rescheduling as needed
• Educate patients about our services, assisting them in understanding and selecting appropriate treatment options
• Maintain accurate patient records and support our team in daily office functions
• Conduct follow-up calls and respond to patient inquiries promptly and effectively
• Meet or exceed sales goals by promoting relevant services and programs

Qualifications

• Prior experience as a receptionist or patient care coordinator in a medical setting
• Sales or customer service experience, preferably in healthcare or wellness services
• Excellent communication skills, both in person and over the phone
• Empathetic, organized, and attentive to detail
• Ability to work efficiently in a fast-paced environment and handle sensitive patient information with confidentiality

Why Join Us?

• Be part of an innovative, growing field in medicine
• Work in a supportive, close-knit team dedicated to high-quality patient care
• Competitive salary
• Benefit package includes - Health Insurance (current plan - $2,000 deductible, HSA, FSA, PPO - Single - approx. $120/mo.),
• available enrollment into a 401k/Roth 401k,
• Employer offers 401k/PSP - where they invest a portion of the profits each year into each employees 401k once the employee is eligible,
• Free Medical Care (Prolotherapy Treatments),
• Immediate family can also receive 25% off Prolotherapy Treatments,
• $125/monthly stipend to spend on DoTerra Oils or FullScript Nutritionals (to promote a healthy life style),
• annual reviews each year with potential for raises and bonuses,
• also a 5 year anniversary trip
• and a 10 year anniversary trip (to promote longevity at our company).