Administrative Assistant — Operations, Events & Members

Nashville Public Radio; Shawano (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

Nashville Public Radio seeks an organized Administrative Assistant to join our team in Shawano, WI. This on-site role blends customer service, administrative support, basic accounting, and project coordination to keep daily operations running smoothly.

You’ll handle inquiries, support events and publications, and maintain records across databases and spreadsheets, while collaborating with cross-functional teams to meet deadlines.

Qualifications

• 2+ years of customer service or related experience preferred.
• Strong organizational skills and the ability to manage multiple priorities at once.
• Excellent attention to detail.
• Dependable, self-motivated, and comfortable working toward deadlines.
• Positive, customer-service-first attitude.
• Strong written and verbal communication skills.

Responsibilities

• Manage and respond to day-to-day customer and member inquiries, including inbox activity.
• Answer incoming phone calls and direct callers to the appropriate team member.
• Assist with accounting activities, including reconciliations, payments, ticket sales, and event-related financial documentation.
• Maintain information and records using company databases, Google Sheets, and other systems.
• Communicate with event contacts to collect documentation, payments, and other information needed for events.
• Prepare and assist with reports and accounting summaries.
• Provide daily support to our Administrative, Accounting, and Membership Coordinators.
• Help coordinate our quarterly magazine, working with the editor, marketing, sales, and internal team.
• Track magazine submissions, advertisements, payments, deadlines, past-due accounts, and content using Smartsheet.
• Coordinate internal magazine proofing and reviews to make sure publication deadlines are met.
• Take on additional administrative and customer service responsibilities as needs arise.

Skills

Customer service

Organizational skills

Attention to detail

Written and verbal communication

Problem solving

Independent yet collaborative

Tools

QuickBooks

Excel

Google Workspace

Microsoft 365

Job description

Nashville Public Radio seeks an organized Administrative Assistant to join our team in Shawano, WI. This on-site role blends customer service, administrative support, basic accounting, and project coordination to keep daily operations running smoothly.

You’ll handle inquiries, support events and publications, and maintain records across databases and spreadsheets, while collaborating with cross-functional teams to meet deadlines.