Administrative Assistant III - Global Payments Operations

Bank of America; Richmond (VA); On-site; USD 34,000 - 72,000; Full time

Job summary

Bank of America in Richmond, VA is seeking an experienced senior administrative assistant to support senior leaders with calendar management, travel, and correspondence. The role emphasizes confidentiality, organization, and clear communication in a fast-paced environment.

The ideal candidate brings 3+ years of senior admin experience, mastery of MS Office and travel-expense systems, and a collaborative, detail-oriented mindset that helps leaders stay focused and informed.

Qualifications

• Minimum of 3 years of administrative support at senior management level.
• Highly organized with strong time management and attention to detail.
• Ability to work under pressure while maintaining confidentiality.
• Excellent written and verbal communication with executives.
• Proficient in MS Office (Outlook, Excel, Word, PowerPoint, OneNote, Teams) and travel/expense systems.

Responsibilities

• Provides diverse administrative support including calendar management.
• Coordinates travel arrangements and processes expenses.
• Prepares meeting minutes and documents for leaders.
• Organizes in-person meetings, manages multiple objectives and projects.
• Communicates with executives and manages confidential information.
• Maintains calendar conflicts and ensures smooth scheduling.

Skills

Administrative Services

Attention to Detail

Customer focus

Planning

Prioritization

Adaptability

Collaboration

Event Planning

Office Administration

Problem Solving

Facilities Management

Oral Communications

Recording/Organizing Information

Research

Written Communications

Tools

Outlook

Excel

Word

PowerPoint

OneNote

Teams

Concur

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Responsibilities

• Provides diverse and confidential administrative support, including extensive calendar management.
• Supports management with administrative tasks, coordinating travel arrangements, processing expenses, gathering and reporting information relevant to/for the executive, and responding to incoming mail.
• Assists with organizing in-person meetings and off-sites and managing different and conflicting objectives, projects, or activities in a responsive and personable manner.
• Communicates with executives and line management to gather and convey relevant information.
• Answers manager's phone line, documenting accurate messages, and handling calls with appropriate judgment.
• Manages the calendar of multiple executives proactively, effectively resolving conflicts that arise in a professional manner.
• Arranges and handles details related to travel arrangements, expense reports, meetings, and appointments.
• Prepares meeting minutes and related meeting documents, utilizing written and oral communication skills.
• Prepares correspondence, reports, and forms for leaders, following interaction with internal and/or external customers to answer questions, research, and resolve problems.

Required Qualifications

• Minimum of 3 years of experience providing administrative support at the senior management level.
• Significant time management, multi-tasking and prioritization skills.
• Highly organized, Proficient in time management, with strong attention to detail.
• Ability to work effectively under pressure and time constraints.
• Strong written and verbal communication skills, ability to interface with Senior Executives.
• Confidentiality-ability to handle sensitive information and maintenance of confidentiality.
• Interpersonal Skills: The ability to build rapport and work effectively with others is vital.
• Advanced skills in Outlook and other MS Office programs (Excel, Word, PowerPoint, OneNote, Teams).
• Concur or similar experience processing travel and expenses.

Desired Qualifications

• Working knowledge of global operations, payment channels, and financial processes.
• Knowledge of Bank of America systems including: Workday, Ariba, TechDirect, Flagscape, ACR, ARM, etc.

Skills

• Administrative Services.
• Attention to Detail.
• Customer and Client Focus.
• Planning.
• Prioritization.
• Adaptability.
• Collaboration.
• Event Planning.
• Office Administration.
• Problem Solving.
• Facilities Management.
• Oral Communications.
• Recording/Organizing Information.
• Research.
• Written Communications.

Shift

1st shift (United States of America)

Hours Per Week

40

Location

US - VA - Richmond - 8001 VILLA PARK DR - VILLA PARK OPS CENTER BLDG C (VA2100)

Pay Transparency details

Pay range $25.00 - $52.34 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure.

Pay Transparency

Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice

Resume Writing Tips

Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

• Determine the job or types of jobs you want to do and research their responsibilities and qualifications. Think about why you can do the job and make a list of your skills that are relative to the job. Identify experiences or accomplishments that show your proficiency in the skills required for the job. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume Do be brief. Resumes should be 1-2 pages in length. Do be upbeat and active in your wording. Do emphasize what you have done clearly and concretely. Do be neat and well organized. Do have others proofread and critique your resume. Spell check. Make it error free. Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. Don't be dishonest, always tell the truth about yourself in the most flattering light. Don't include salary history or requirements. Don't include references. Don't include accomplishments that do not support your professional goals. Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview

• 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
• 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
• 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
• 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
• 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
• 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
• 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.