Administrative Assistant II - Neurosurgery Spine Program

UCLA Outpatient Clinics; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking an Administrative Assistant to enhance patient care coordination and support. This role involves managing patient communications, scheduling appointments, and assisting with insurance processes, ensuring a seamless experience for patients and their families. If you have a passion for healthcare and possess strong organizational skills, this position offers an opportunity to contribute to a vital team dedicated to patient well-being. Join a dynamic environment where your efforts will directly impact the quality of care provided.

Qualifications

• Experience in administrative support roles, especially in healthcare settings.
• Strong organizational skills and attention to detail.

Responsibilities

• Answering and triaging patient phone calls efficiently.
• Scheduling and managing clinic appointments and follow-ups.

Skills

Patient Communication

Appointment Scheduling

Insurance Processing

Chart Preparation

Education

High School Diploma

Associate Degree in Administration

Tools

Computer Calendar Systems

Job description

Description

The Administrative Assistant will provide coordination of care, continuity, follow-up, and support for patients and their families. Responsibilities include:

1. Answering, triaging, and responding to patient phone calls
2. Scheduling clinic appointments
3. Pre- and post-appointment support, including assisting patients with scheduling diagnostic tests
4. Preparing charts and documents for clinic visits
5. Entering referrals and orders
6. Assisting with insurance pre-certifications and referral authorizations
7. Managing referral work queues
8. Processing requests for medical records and medication refills
9. Organizing and maintaining a computer calendar system
10. Assisting with disability and return-to-work forms and various letters upon request

Other projects and administrative tasks will be assigned as needed.

Salary Range: $25.60 - $36.33/Hourly