Administrative Assistant II - Neurosurgery Spine Program

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Assistant to enhance patient care and support. In this dynamic role, you will coordinate care, manage appointments, and assist patients with various administrative tasks. Your adaptability and effective communication skills will be vital as you navigate changing workflows and ensure seamless operations in a fast-paced environment. Join a team that values your contributions and offers opportunities for professional growth, all while making a meaningful impact on patient experiences.

Qualifications

• High adaptability and comfort with changing workflows.
• Effective verbal and written communication skills for conveying medical information.

Responsibilities

• Provide coordination of care and support for patients and families.
• Schedule clinic appointments and manage referral work queues.

Skills

Adaptability

Prioritization

Communication Skills

Independence

Decision-Making

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Windows

Job description

Description

The Administrative Assistant will provide coordination of care, continuity, follow-up, and support for the patients and their families. Responsibilities include: answering, triaging and responding to patient phone calls, scheduling clinic appointments, pre and post scrubbing of clinic appointments, assisting patients with scheduling diagnostic tests, preparing charts and documents for clinic visits, entering referrals and orders, assisting with obtaining insurance pre-certifications and referral authorizations, managing referral work queues, processing requests for medical records, handling medication refill requests, organizing and maintaining a computer calendar system, and assisting with processing disability and return-to-work forms and various letters at patient and provider's request. Other projects and administrative tasks will be assigned as needed.

Salary Range: $25.60 - $36.33/Hourly

Qualifications

Required:

• High adaptability and comfort with changing workflows.
• Skill in prioritizing assignments to complete work timely despite workload variations and deadlines.
• Basic knowledge of physician office policies and procedures.
• Ability to establish and maintain cooperative relationships with medical, nursing, and administrative personnel.
• Ability to handle ambiguous circumstances and take appropriate action.
• Skill in working independently and following through with minimal supervision.
• Knowledge of patient-related policies and procedures, and understanding of the University system.
• Familiarity with physician office billing procedures.
• Effective verbal and written communication skills for conveying medical information.
• Proficiency in Microsoft Word, Outlook, Excel, and Windows.
• Ability to communicate effectively with individuals from diverse backgrounds.
• Ability to perform under frequent interruptions and prioritize work under changing deadlines.
• Independent decision-making skills.
• Flexibility, conscientiousness, and receptiveness to an unpredictable schedule.
• Efficiency in triaging incoming calls and managing Neurosurgeons' calendars.
• Responsibility for checking nightly for next day's assignments.

Preferred:

• Knowledge of neurosurgical terminology and treatments.
• Familiarity with University forms, procedures, and Electronic Medical Record System.