Administrative Assistant II

The Salvation Army; Cincinnati (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A community service organization in Cincinnati is seeking an Administrative Assistant II to manage workflow, process correspondence, and support program departments. The role requires strong communication, organizational skills, and proficiency in standard office software. Ideal candidates have a high school diploma and 1–3 years of experience. This is a full-time position working Monday–Friday, with a commitment to the organization's mission.

Qualifications

• 1–3 years of administrative assistant/office management experience.
• Ability to maintain composure and respond professionally in escalated situations.
• Ability to work efficiently both independently and in a team environment.

Responsibilities

• Manage and coordinate workflow.
• Process ongoing correspondence and ensure prompt responses.
• Assist with events and provide clerical support.
• Draft letters and emails as requested.
• Maintain orderly files/records.

Skills

Clear verbal and written communication skills

Strong interpersonal skills

Organizational skills

Multi-tasking

Proficiency in Outlook, Word, Access, PowerPoint, Publisher

Ability to maintain confidentiality

Education

High School diploma

Tools

Microsoft Teams

Adobe

Job description

Overview

Administrative Assistant II for Program/Administration Departments at The Salvation Army.

Department: Program Department | Reports to: Major Laura DeMichael | Status: Non-Exempt | Schedule: Full Time, Monday–Friday 8:30 AM–4:00 PM, occasional evenings/weekends

Responsibilities

• Manage and coordinate workflow in a confidential, fast-paced work environment.
• Process ongoing correspondence and ensure that incoming calls and emails are responded to promptly.
• Assist with events as requested.
• Answer incoming calls, provide information, and direct calls to appropriate individuals.
• Provide clerical support to the Divisional Director of Women’s Ministries (DDWM), Program Secretary (PS), Adult Ministries Secretary (AMS), and Women’s Ministries Secretary (WMS) as requested.
• Serve as registrar and assign accommodations for Divisional events.
• Assist with processing Mission Alignment Council (MAC) correspondence and maintaining records.
• Manage Program Department, Divisional, DHQ events and DDWM calendars.
• Draft letters and emails for the DDWM, PS, AMS, and WMS as requested.
• Provide clerical/program support with initiative and knowledge.
• Attend meetings as assigned.
• Maintain knowledge of the organization’s operations, policies, and procedures, and adhere to them.
• Create and maintain orderly files/records and retrieve information as needed.
• Assist with the preparation of the Annual Command Review (ACR), overseeing hospitality including travel, accommodations, and meals/snacks.
• Prepare New Officer Orientation materials for the program department and participate as assigned.
• Make travel arrangements for general meetings/events as requested.
• Prepare documents/program outlines/briefs for printing, in cooperation with Graphic Artist.
• Prepare Coordinating Council pamphlet and post Coordinating Council dates on the Divisional calendar.
• Perform other duties as assigned.

Qualifications

• High School diploma
• 1–3 years of administrative assistant/office management experience
• Clear verbal and written communication skills
• Strong interpersonal skills
• Ability to organize projects, multi-task, prioritize, and balance several projects
• Ability to maintain composure and respond professionally in escalated situations
• Ability to maintain confidentiality
• Ability to work efficiently both independently and in a team environment
• Proficient skills in Outlook, Word, Access, PowerPoint, Publisher, Microsoft Teams, and Adobe
• Understanding of and willingness to embrace The Salvation Army’s mission

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.

About The Salvation Army Mission

The Salvation Army’s Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.