Administrative Assistant II

FALL CREEK FARM & NURSERY; Austin (TX); On-site; USD 30,000 - 44,000; Full time

Job summary

Department of State Health Services in Austin, TX seeks an Administrative Assistant II to manage phone lines, mail distribution, and billing support. You will maintain package logs, assist with document scanning to OnBase, and verify remittance lists for new applications.

The role requires proficiency in Microsoft Office and the ability to lift up to 15 pounds. Work is in the Radiation Section with responsibilities to support disaster response and COOP readiness.

Qualifications

• Experience answering phone lines
• Experience using Microsoft Office
• Ability to sit for prolonged periods and lift up to 15 pounds

Responsibilities

• Manage incoming phone lines and address customer inquiries concerning mail and general administrative operations.
• Coordinate, sort and distribute incoming mail, overnight and priority mail for the Radiation Section.
• Maintain tracking logs for overnight packages and resolve issues regarding lost or misplaced mail.
• Assist the billing team with file preparation, scanning and uploading documents to OnBase, and remittance list verification for new applications.
• Approve online payments and upload to OnBase.
• Support the billing manager with projects using VERSA, Excel and Word.
• Perform general office tasks such as preparing files and making copies of checks.

Skills

Phone handling

Customer inquiries

Verbal/written communication

Regulatory knowledge

Tools

Microsoft Office

OnBase

VERSA

Excel

Word

Job description

Career Opportunities: Administrative Assistant II (20839)

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas . If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits:

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page .

Functional Title: Administrative Assistant II Job Title: Administrative Asst II Agency: Dept of State Health Services Department: Radiation Posting Number: 20839 Closing Date: 09/23/2026 Posting Audience: Internal and External Occupational Category: Office and Administrative Support Salary Range: $2,694.33 - $3,946.25 Pay Frequency: Monthly Salary Group: TEXAS-A-11 Shift: Day Additional Shift: Days (First) Telework: Not Eligible for Telework Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: Austin Job Location Address: 1100 W 49TH ST (RDM) Other Locations: None MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN YN,YNS

Brief Job Description:

Manage incoming phone lines and address customer inquiries concerning mail and general administrative operations. Coordinate, sort and distribute incoming mail, overnight and priority mail for the Radiation Section. Maintain tracking logs for overnight packages and resolve issues regarding lost or misplaced mail. Assist the billing team with file preparation, scanning and uploading documents to OnBase, and remittance list verification for new applications. Approve online payments and upload to OnBase. Support the billing manager with projects using VERSA, Excel and Word. Perform general office tasks such as preparing files and making copies of checks. Ability to sit for prolonged periods and lift boxes weighing up to 15 pounds.

Essential Job Functions:

EJF 1 (75%)

Manage incoming phone lines and address customer inquiries concerning mail and general administrative operations. Coordinate, sort and distribute incoming mail, overnight and priority mail for the Radiation Section. Maintain tracking logs for overnight packages and resolve issues regarding lost or misplaced mail. Assist the billing team with file preparation, scanning and uploading documents to OnBase, and remittance list verification for new applications.

EJF 2 (20%)

Support the billing manager with projects using VERSA, Excel and Word. Perform general office tasks such as preparing files and making copies of checks. Ability to sit for prolonged periods and lift boxes weighing up to 15 pounds.

EJF 3 (5%)

Other duties as assigned include but are not limited to actively participating or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Participates and maintains readiness for emergency deployment as a member of the Department’s and/or Radiation Emergency Response Team, during an exercise and in an actual emergency.

Knowledge, Skills and Abilities (KSA):

Knowledge of office and administrative procedures.
Knowledge of correct grammar, word choice, sentence structure, spelling and punctuation.
Knowledge of regulatory practices, principle and procedures.

Skill in verbal and written communication with staff, stakeholders and the public.
Skill in the use of personal computers, phone lines, including the use of Microsoft Office and the Internet.

Ability to organize workload and projects and implement program goals and objectives.
Ability to meet strict deadlines and work on multiple projects with rapidly changing priorities.
Ability to maintain confidentiality of document, materials, and information.
Ability to work independently with minimal supervision, evaluate situations and offer sound decisions in a timely manner.
Ability to effectively coordinate work activities between teams, groups or units to complete projects.
Ability to adhere to agency policies and procedures.
Ability to work effectively and cooperatively with co-workers, teams, managers, the regulated community, the public, and professionals.
Ability to train others.

Registrations, Licensure, or Certifications:

N/A

Initial Screening Criteria:

Experience answering phone lines

Experience using Microsoft Office

Additional Information:

N/A

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information see the Texas State Auditor’s Military Crosswalk at https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ .

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), DSHS will provide reasonable accommodation during the hiring process for individuals with a qualifying disability. If reasonable accommodation is needed to participate in the interview process, please notify the person who contacts you to schedule the interview. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747 or via email at [e-mail] .

Salary Information, Pre-employment Checks, and Work Eligibility:

• The salary offered will follow DSHS starting salary guidelines. Any employment offer is contingent upon available budgeted funds.
• Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• DSHS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 form