Administrative Assistant I

Global Credit Union; Tacoma (WA); On-site; USD 45,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Employee Assistance Program

Life and disability coverage

Tuition Reimbursement

Paid time off

Paid holidays

Job summary

Global Credit Union in Tacoma, WA seeks an Administrative Assistant II to provide administrative support to production branch personnel and assist the VP Mortgage Operations. The role requires typing proficiency, customer contact experience, and solid knowledge of office software.

Starting base salary will be determined by experience and wage requirements, with ranges posted for different levels. Comprehensive benefits are offered, and the position includes on-site work and opportunities for

Qualifications

• Proficiency at typing and a knowledge of office machines.
• Two years general office experience including direct customer contact.
• Math aptitude or mortgage loan related field preferred.
• Must be self-motivated, resourceful, and possess good organizational and communication skills.
• Ability to accomplish assigned tasks with minimum supervision within established timeframes.

Responsibilities

• Accept telephone calls for the originator, coordinate appointments and respond to inquiries.
• Photocopy documentation such as income tax returns, pay stubs, bank statements.
• Receive, sort and distribute incoming faxes.
• Support branch with ongoing communication to clients and real estate agents; assist with marketing tasks.
• Arrange pickup/delivery of documents and loan packages as needed.
• Act as receptionist and direct visitors; coordinate appointments.
• Transmit messages between callers, employees, and clients.
• Maintain various control logs and distribute data to users.

Skills

Typing

Office software

Customer service

Organization

Communication

Education

High School diploma

Tools

Symitar

Mortstart

Microsoft Office

Desktop Underwriter

Word

Excel

Access

Microsoft Publisher

Job description

Overview

Reports To:Varies by location

Primary Functions:Provide administrative support to production branch personnel.

Duties and Responsibilities

• Accept telephone calls for the originator, coordinate appointments, respond to inquiries, and provide updated loan status to real estate agents and borrowers.
• Photocopy documentation supplied by the borrower; income tax returns, paycheck stubs, bank statements, etc.
• Receive, sort and distribute incoming faxes.
• Provide support to branch by maintaining ongoing communication with client base and real estate agents. Perform tasks directly or indirectly related to marketing and advertising.
• Maintain a basic knowledge of computer programs; i.e., Symitar, Mortstart, Microsoft Office, Desktop Underwriter, particularly Word, Excel, and Access, Microsoft Publisher, and new software as it becomes available or needed.
• Arrange for the pick up and delivery of documents, brochures, loan packages, and other miscellaneous items as needed.
• Act as receptionist for the company; respond to routine inquiries. Assist visitors or direct them to appropriate individuals. Coordinate appointments as required.
• Receive and transmit messages from callers to the responsible party and from employees to clients.
• Maintain a variety of control and documentation logs and records as necessary; distribute data to other users as required.
• Responsible for ordering, receiving and the inventory of supplies, materials and forms. Catalog forms, documents and supplies for the purpose of inventory control.
• Coordinate all systems and hardware related issues, functioning as IT Liaison.
• Assist VP Mortgage Operations with operations staffs which are located within production branch.
• Perform other duties as assigned.

Qualifications

Education:High School graduate or equivalent.

Creditable Experience in Lieu of Education:Not Applicable

Experience/Skills:Proficiency at typing and a knowledge of office machines. Two years general office experience which includes direct customer contact. Math aptitude or one year experience mortgage loan related field preferred. Personal computer skills required and the ability to quickly learn the mortgage origination related programs. Must be self-motivated, resourceful, and possess good organizational and communication skills, and demonstrate the ability to get along well with the public. Must have the ability to accomplish assigned tasks with minimum or no supervision within an established time frame.

Tenure: Administrative Assistant II (Category 13), requires nine months tenure in the Administrative Assistant I (Category 14) position with performance that meets or exceeds expectations. Administrative Assistant III (Category 12), requires one year tenure in the Administrative Assistant II (Category 13) position with performance that meets or exceeds expectations. Directly related work experience and/or accelerated training completed may be substituted for tenure.

Compensation

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range: 12

$53,226 - $81,405 annually

Salary Pay Range: 13

$49,284 - $73,391 annually

Salary Pay Range: 14

$45,633 - $66,624 annually

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global's comprehensive Benefits Programs

Equal Opportunity Employer