Administrative Assistant I

Aqua, Inc.; Sharon (Mercer County); On-site; USD 35,000 - 52,000; Full time

Job summary

Aqua, an Essential Utilities company, is seeking an Administrative Assistant based in Sharon, PA. This role supports multiple departments, handling administrative workflows and frontline receptionist duties.

You will use SAP and Microsoft Office, manage invoices and purchase orders, assist customers with billing questions, and maintain confidential records. The position offers opportunities to contribute to a large utilities provider and grow with the team.

Qualifications

• High School Diploma or GED; college coursework is a plus.
• At least 2 years of professional experience in administrative functions.
• Proficiency with Microsoft Office and SAP is preferred.

Responsibilities

• Perform administrative activities across departments using multiple software programs.
• Organize and maintain files and project records.
• Process monthly credit card statements and invoices; manage POs using SAP.
• Coordinate departmental invoices with Accounts Payable.
• Support billing questions and customer inquiries with confidentiality.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

SAP

Microsoft Office

Job description

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua water and wastewater services and the Peoples and Delta natural gas brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Are you looking for a fantastic career at Aqua? We are looking for an Administrative Assistant based in Sharon, PA

Working under the direction of the assigned Field Supervisor, this person will oversee and manage administrative workflows in our Sharon and other Operating Divisions.

ESSENTIAL DUTIES:

• Perform a variety of administrative activities for various departments; this involves using multiple applications and software programs.
• Organize and maintain departmental files & records, including project records.
• Complete monthly credit card statements for employees.
• Compile departmental budgetary data to prepare reports (both standard and special/custom). Compile lost water reports.
• Prepare and process monthly invoices as well as operational and compliance reports. Ask supervisors if invoices are approved for payment.
• Generate Purchase Orders [P.O.'s] by utilizing our SAP system. POs are used for construction and engineering contracts.
• Coordinate the processing of all departmental invoices and then submit them to our internal Accounts Payable [A/P] team.
• Coordinate service/work orders with field employees.
• Track inventory using our SAP system.
• Submittal of compliance related data and materials. Use work orders to track number of valves exercised, meters replaced, hydrants inspected, main breaks completed.
• Serve as Telephone Operator / Receptionist for inbound calls at the Sharon office: this involves answering phone calls and answering the door for small deliveries.
• Provide accurate information and help resolve issues/complaints from contractors, public officials, customers, and other callers.
• Provide miscellaneous clerical support: coordinating mail delivery, preparation of correspondence, etc.
• Assisting customers with billing and service-related questions. Maintain confidentiality in all aspects of customer and employee information.
• Performs all other duties as assigned.

QUALIFICATIONS:

• High School Diploma (or GED); completion of college coursework is a plus.
• At least 2 years of professional experience working with administrative functions.

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KNOWLEDGE, SKILLS, AND ABILITIES:

• Technical aptitude with proficiency in Microsoft Office software programs (Email, Word, Excel, PowerPoint); experience working with SAP software is a plus!
• Excellent written & verbal communications skills.
• Strong customer service skills.
• Ability to work well under pressure.
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.
• A Team Player demeanor with the ability to work effectively and multi-task in a team-fostered environment.

Aqua, an Essential Utilities company is an Equal Opportunity / Affiantive Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.