Administrative Assistant, Housing Assignment Unit

Penn State University; United States; On-site; USD 41,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

Penn State University Housing Assignment Office is seeking an Administrative Assistant - Intermediate Support to provide customer service to current and prospective students and their families, handling complex tasks with minimal supervision. You will answer calls, manage email, process housing requests, generate reports in LionPATH and other systems, maintain files, and support events and training.

Normal hours are on-site with possible flexible arrangements and occasional evenings or weekends

Qualifications

• GED or HS diploma required.
• 2+ years of relevant experience.
• FERPA awareness or willingness to learn is a plus.

Responsibilities

• Answer telephone calls; greet and refer visitors.
• Manage Housing Assignment Office email inbox; respond timely with accurate information.
• Process and track housing accommodation requests; maintain accommodations database.
• Generate and process daily reports through University systems (LionPATH, eLiving, iTwo, etc.).
• Create and maintain files, databases, and reports.
• Process payments through Point-of-Sale system.
• Respond to routine and moderately complex inquiries about policies and procedures; adhere to FERPA.

Skills

Customer service

Telephone handling

Email management

Data entry

Education

GED/HS diploma

Job description

POSITION SPECIFICS

The Pennsylvania State University Housing Assignment Office is seeking a candidate for an Administrative Assistant - Intermediate Support.

The Housing Assignment Office manages on-campus housing at University Park for over 14,000 residents. The Administrative Assistant provides customer service to current and prospective students and their families. This position will perform complex tasks with minimal supervision.

The successful candidate will be responsible for the following:

• Answer telephone calls; greet and refer visitors
• Manage the Housing Assignment Office email Inbox; monitor and respond to emails in a timely fashion and with accurate information
• Process and track housing accommodation requests, maintain approved accommodations database
• Generate and process daily reports through various University systems, such as LionPATH, eLiving, iTwo, etc.
• Create and maintain files, databases, and reports
• Process payments through Point-of-Sale system
• Respond to routine and moderately complex questions/issues concerning unit/University policies, processes, and procedures from internal and external contacts and ensure adherence to FERPA guidelines
• Contact different University departments and units to help assist student inquiries
• Represent Housing at Admissions or Housing events
• Assist with website content and maintaining web pages, review marketing material
• May assist in the supervision and training of students and assigned support staff
• Support the planning and coordination of moderately complex projects
• Serve on various committees; prepare agendas, take and compose minutes
• Serve as a resource to others on a variety of subjects including office equipment, software application usage, and information processing procedures
• May act as or support facilities coordinator and manage keys/key inventory

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

• General Equivalency Diploma (GED) or High School (HS)
• 2+ years of relevant experience
• Required Certifications: None

Additional Information

Normal work hours are on-site, Monday - Friday 8:00am - 5:00 pm, with additional evening and weekend work required as necessary for Housing and Admission events. There is an opportunity for a limited flexible work arrangement with this position.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $40,608.00 - $58,836.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is av