Administrative Assistant (Full-Time)

Rocpt; Mesa (AZ); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k) match

Health insurance

Life insurance

Paid time off

Sick time

Weekdays only

Job summary

R|O|C Physical Therapy in Mesa, AZ seeks a full-time Administrative Assistant to deliver exceptional patient service and support daily clinic operations. The role involves managing appointments, EMR records, billing coordination, and insurance verification to ensure smooth patient experiences.

Flexible, weekday schedule with no weekends. The ideal candidate is highly organized, dependable, and capable of handling multiple tasks while maintaining professionalism and a friendly demeanor with

Qualifications

• Highly organized, dependable administrative experience.
• Excellent customer service skills and professionalism.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide exceptional customer service and ensure an outstanding patient experience.
• Build and maintain patient records within the EMR system.
• Schedule patient appointments and manage the call list efficiently.
• Verify patient insurance as directed by the Office Manager.
• Collaborate with the billing department regarding patient accounts.
• Track and submit insurance authorizations and signed Plans of Care (POCs).
• Monitor Medicare tracking requirements.
• Collect co-pays, coinsurance, and deductibles.

Skills

Bilingual English/Spanish

Organized

Dependable

Responsible

Customer service

Tools

EMR system

Job description

Description

R|O|C Physical Therapy

Schedule:

• Monday & Wednesday: 10:00 AM – 7:00 PM
• Tuesday, Thursday & Friday: 7:00 AM – 4:00 PM
• No weekends
• Bilingual (English/Spanish) preferred

R|O|C Physical Therapy is a community-oriented organization dedicated to serving our patients. We are seeking a highly organized, dependable, and responsible full-time Administrative Assistant to join our team. This individual will play a key role in delivering exceptional customer service and creating a positive experience for every patient who walks through our doors.

Benefits

• 401(k) with employer match
• Health, dental, and vision insurance
• Company-paid life insurance
• Paid time off and paid holidays
• Sick time
• Consistent weekday schedule with no weekends

Primary Responsibilities

• Provide exceptional customer service and ensure an outstanding patient experience
• Build and maintain patient cases within the EMR system
• Schedule patient appointments and manage the call list efficiently
• Verify patient insurance as directed by the Office Manager
• Collaborate with the billing department regarding patient accounts
• Track and submit insurance authorizations and signed Plans of Care (POCs)
• Monitor Medicare tracking requirements
• Collect co-pays, coinsurance, and deductibles

About R|O|C Physical Therapy

Established in 2018, R|O|C Physical Therapy has become a trusted provider of outpatient physical therapy. We are committed to delivering exceptional care and personalized service through our team of highly skilled therapists who are passionate about helping patients achieve their goals and improve their quality of life.

We pride ourselves on providing a hometown feel in every clinic while maintaining the highest standards of patient care. If you're looking to join a supportive team that values compassion, professionalism, and excellent customer service, we'd love to hear from you.