Administrative Assistant : Full-Time

Valley Hope Addiction Treatment & Recovery; Boonville (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision plans

PTO (paid time off)

401(k) with employer match

Tuition assistance

Job summary

Valley Hope of Boonville seeks an Administrative Assistant to join our mission-driven team in a residential/outpatient setting near Columbia, MO. The role supports admissions, patient communications, and daily office operations with strict HIPAA adherence.

The position handles cash transactions, file management, and basic accounting tasks while ensuring compassionate, patient-focused service in a clinical environment.

Qualifications

• Valid and unrestricted driver’s license.
• CPR certification; or the ability to obtain within 30 days of hire.
• One (1) year work or experience in an office or medical office setting.
• Previous customer service experience.
• High School Diploma or equivalent.

Responsibilities

• Answers multi-line telephone system and responds effectively to callers.
• Assists with admissions process and communications with prospective patients/families.
• Supports admissions and may conduct face-to-face meetings and data entry per HIPAA guidelines.
• Verifies insurance benefits as directed and processes payments and deposits.
• Maintains confidentiality of patient data and HIPAA compliance.

Skills

Telephone etiquette

Customer service

Cash handling

HIPAA compliance

Education

High School Diploma or equivalent

CPR certification

Tools

MS Office

Job description

ADMINISTRATIVE ASSISTANT: Full-TimeValley Hope of Boonville has an exciting opportunity for an Administrative Assistant to join our dedicated and passionate team!

Valley Hope restores lives affected by addiction and supports lifelong recovery. At Valley Hope, our mission comes to life through our core values of Character, Compassion, and Commitment. Are you ready to join an organization where you can make an extraordinary impact, conquering addiction one patient and family at a time? If so, Valley Hope welcomes you!

Valley Hope of Boonville, located just outside of Columbia off I-70, provides Missouri with residential and outpatient drug and alcohol addiction treatment services.

Our work is mission-driven, supported by a strong culture of teamwork and a compassionate environment that is the foundation of the Valley Hope organization. Experience for yourself why our facility was recently voted “One of the Best Addiction Treatment Centers in America” by Newsweek Magazine.

Required

EDUCATION & EXPERIENCE

• Valid and unrestricted driver’s license.
• Cardiopulmonary Resuscitation (CPR) certification; or the ability to obtain within 30 days of hire.

Preferred

• One (1) year work or experience in an office or medical office setting.
• Previous customer service experience.
• High School Diploma or equivalent.

Benefits

• Medical coverage — Valley Hope pays up to 85% of premiums
• Dental & vision plans at competitive rates
• Up to 22 days of PTO (based on position and tenure)
• 8 paid holidays (including a personal day)
• Paid parental leave
• 401(k) with employer match
• Tuition assistance to grow your career
• Student loan repayment support
• Public Student Loan Forgiveness (PSLF) eligible employer
• HSA & FSA options to manage healthcare costs
• Employee Assistance Program (EAP) for added support
• And more perks designed with you in mind!

Job Summary

• Answers multi-line telephone system and responds effectively to incoming callers.
• Assists with the admissions call process as directed responding to prospective patients/families with respect and kindness.
• Assists with the admissions process as directed which may include face-to-face meetings with incoming patients and their families and documentation/computer data entry of patient information.
• Assists with insurance benefit verification process as directed.
• Interacts with patients and visitors as necessary to support a positive clinical environment.
• Performs cash and credit transactions including book or other merchandise sales as well as patient payments for services accurately and effectively.
• Deposits daily cash and credit receipts as directed.
• Assists with processing of weekly accounts payables as directed which may include computer data entry, statement reconciliation and balancing of accounts.
• Prepares letters and documents using approved templates or form letters as requested while following HIPAA and 42 CFR Part 2 guidelines.
• Respond promptly to medical records requests while following HIPAA and 42 CFR part 2 guidelines.
• Maintains confidentiality of all patient data in accordance with HIPAA and 42 CFR Part 2 regulatory requirements.
• Performs computer data entry necessary for accurate patient charges.
• Assists with patient meetings regarding insurance and/or financial information as directed.
• Performs common office related tasks such as filing, faxing, and copying.
• Adheres to Valley Hope’s philosophies, policies, and procedures as well as any other regulating bodies.
• Participates in all assigned staff meetings, staff development, and training as required.
• Interacts and communicates with others (patients, co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position.

Work Environment

• Office setting within a residential and/or outpatient treatment facility
• Must be able to work traditional and/or non-traditional hours including overtime based on operational needs.
• Sitting for extended periods of time of up to 4 hours.
• Able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp other items with hands, for either extended periods of time or many times throughout the workday.
• Able to lift and carry at least 20 pounds.