Administrative Assistant/Front Desk Reception

Flourish Research; Bowie (MD); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with 100% employer match on the

first 4%

Tuition reimbursement

Parental leave

Employee referral program

Employee assistance program

Life insurance

Disability insurance

Generous PTO

Job summary

Flourish Research in Bowie, Maryland is seeking an Administrative Assistant/Front Desk Receptionist to support site operations. This is a full-time, day-shift role with onsite work and responsibilities across reception, scheduling, and coordination with study teams.

The ideal candidate will have a Bachelor's degree or relevant administrative experience, 1-3 years in clinical or biological research, excellent communication skills, and proficiency with Office365.

Qualifications

• Bachelor's degree or adequate experience as an administrative assistant.
• 1-3 years' experience within the field of clinical or biological research preferred.
• Excellent oral and written communication skills.

Responsibilities

• Greet patients and monitors and notify respective study coordinators.
• Answer phones and forward messages to staff in a timely manner.
• Maintain confidentiality of information relating to subjects, protocol, and contracted entities.
• Provide error-free document creation / revision support to study coordinators and regulatory staff.
• Distribute incoming mail and faxes to appropriate staff.
• Update lists and logs periodically as directed.
• Assist regulatory with CV/resume creation and updates.
• Accurately file documents within subject charts, sponsor binders, and departmental files.

Skills

Communication

Office365

Multitasking

Problem solving

Independent thinking

Collaboration

Education

Bachelor's degree or relevant experience

Job description

About Us:

Flourish Research is where clinical trials thrive. Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.

About the Job:

We are actively hiring an Administrative Assistant/Front Dest Receptionist to support our Bowie, Maryland site.

Shift: Monday-Friday day shift (40 hours per week)

Location: Onsite, Bowie, MD

FLSA Classification: Non-Exempt

Compensation: $24 to $26 per hour (depending on experience)

PURPOSE:

To assist in the administrative activities conducive to the flow of operations and business at Flourish Research. To provide administrative support to all departments and to management as needed to facilitate the smooth operation of business at Flourish Research. All responsibilities should be completed in accordance with Flourish Research’s core values and Employee Manual.

JOB RELATIONSHIPS:

Reports to: Site Director

Departments Supervised: None

ESSENTIAL JOB FUNCTIONS:

• Communicate in an effective, appropriate and courteous manner during all interactions with sponsors, physicians, physicians' office personnel, patients, CTT employees, CTT contract personnel, as well as any other person(s) when carrying out tasks/responsibilities.
• Greet patients and monitors and notify respective study coordinators.
• Maintain confidentiality of information and issues relating to subject, protocol, and/or contracted entities.
• Responsible for answering phones, forwarding messages and pertinent information to staff in a timely manner.
• Maintain written records of all incoming phone calls from subjects, sponsors/contract research organizations (CROs) and other study-related communications, as needed to ensure clear and efficient communication to target recipients.
• Provide error-free document creation /revision support to study coordinators, regulatory department, Operations Manager and other staff members as requested.
• Distribute incoming mail and faxes to appropriate staff.
• Update various lists and logs periodically, as directed.
• Assist regulatory department with CV/resume creation and updates, filing, copying, etc.
• Accurately file documents within subjects' charts/files, sponsor regulatory binders and departmental files as requested.
• May from time-to-time conduct follow-up phone calls to remind subjects of upcoming visits as requested.
• May from time-to-time schedule subjects' visits and procedures as instructed by Team Leads; Managers; Director, Clinical Research and other leadership team members.
• Perform all duties in a time- and cost-effective manner.
• Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with all staff, clients, and vendors.
• Additional duties as assigned by management.

PHYSICAL REQUIREMENTS AND/OR ENVIRONMENTAL FACTORS:

• Work is normally performed in a typical interior clinical/office work environment.
• Local travel required.
• Ability to sit for an extended amount of time.
• Ability to work in a call center environment with occasional distractions and noise.
• Extensive computer use.
• Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds.

MINIMUM REQUIREMENTS:

• Education: Bachelor's degree or adequate experience as an administrative assistant.
• Experience: 1-3 years' experience within the field of clinical or biological research preferred.

Knowledge and Skills:

• Demonstrated ability to collaborate and align with operations.
• Excellent oral and written communication skills.
• Excellent computer skills to include Office365 products.
• Strong problem solving, risk assessment and impact analysis abilities.
• Demonstrated experience in process improvement.
• Flexible and able to multi-task and prioritize competing demands.
• Ability to think independently and influence when appropriate.

Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays.

EEO STATEMENT FOR ALL POSTINGS (Place under Benefits Summary, above)

Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.