Research Concierge

Flourish Research; Charlotte (NC); On-site; USD 37,195 - 42,705; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Tuition reimbursement

Parental leave

Employee referral program

Life insurance

Disability insurance

Generous PTO

Job summary

Flourish Research is seeking a Research Concierge to support our Charlotte, NC site. This patient-facing role involves screening and engaging potential participants, coordinating prescreening visits, and educating patients about clinical research in a compassionate, non-coercive manner.

You will work with physicians and study teams, document interactions in Salesforce, and help maintain smooth referral flow while ensuring HIPAA compliance and accurate scheduling.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in a patient-facing healthcare, community health, or clinical research setting.
• Ability to communicate complex medical or research information to lay audiences clearly and compassionately.
• Comfortable with electronic health record systems and digital scheduling tools.
• Strong organizational skills and attention to detail in documentation.
• Discretion and professionalism in handling PHI (HIPAA compliance).

Responsibilities

• Review CCC clinic schedules weekly to identify patients who may qualify for active or upcoming trials.
• Use EHR crawlers to data-mine the CCC patient database for qualifying diagnoses, medications, labs, and demographics.
• Produce a prioritized candidate list for physicians before each clinic day, with study and qualification rationale.
• Maintain and update a tracking log of patients identified, approached, and converted.
• Receive warm handoffs from physicians after introductions to potential study candidates.

Skills

Communication

Patient-facing experience

Discretion & professionalism

Education

High school diploma or equivalent

Tools

EMR data mining

Electronic health records (EHR)

Digital scheduling tools

Job description

About Us

Flourish Research is where clinical trials thrive.Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WESEEYOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.

About the Job:

We are actively hiring a Research Concierge to supportour Charlotte, NC site.
Shift: Monday-Friday normal work hours
Location: Onsite
FLSA Classification: Non-Exempt
Compensation: $27.00 to $31.00 per hour

Pre-Visit Intelligence & Schedule Scrubbing

• Review CCC clinic schedules weekly (at minimum) in advance of each physician's clinic day toidentifypatients who may qualify for active or upcoming trials

• Use EHR crawlers to data-mine the CCC patient database for qualifying diagnoses, medications, labs, and demographics

• Produce a prioritized candidate list for Drs. Hutchinson and Collins before each clinic day, flagged by study and qualification rationale

• Maintain and update a tracking log of patientsidentified, approached, and converted

In-Practice Patient Engagement

• Receive warm handoffs from physicians following in-room introductions to potential study candidates

• Conduct brief, non-coercive study conversations with interested patients ina private settingwithin CCC

• Walk interested patients next door to the Flourish Research Bowie site for a facility tour and/or extended discussion when appropriate

• Representresearch participation as a positive, patient-centered opportunity — never as a sales transaction

• Document all patient interactions anddisposition in Salesforce

Prescreening Support

• Facilitate limited prescreening activities for patients who express interest,including:vital signs (blood pressure), point-of-care testing, medication history capture, and brief eligibility screening

• Assistpatients in completing informed consent for prescreening visits where applicable

• Schedule formal prescreening or screening visits at Flourish Research Bowie in coordination with the research coordinator team

• Communicate screening outcomes and patient disposition to the recruitment and clinical teams

Patient Education — Clinical Research Literacy

• Serve as a frontline educator on what clinical research is, how trials work, and what participation involves — for patients who are curious, skeptical, or entirely unfamiliar

• Proactively distribute site-approved educational materials in the CCC waiting area and exam rooms (brochures, FAQs, study-specific one-pagers)

• Addresscommon patient concerns directly: time commitment, safety, compensation, the difference between research and standard care

• Build familiarity with the Flourish Research Bowie site across the broader CCC patient population, not only among patients currently flagged for a specific trial

• Contribute to developing and refining patient-facing educational content in collaboration with the Site Director and research team

Relationship Management

• Build andmaintaintrusted, ongoing relationships with CCC clinical staff, medical assistants, and front desk personnel tofacilitatesmooth referral flow

• Serve as a visible, accessible point of contact for patients who have questions about research participation

• Maintain awareness of all active protocols at Flourish Bowie to accuratelyrepresentstudy requirements and patient commitment

• High school diploma or equivalent required

• 2+ years of experience ina patient-facing healthcare, community health, or clinical research setting

• Demonstrated ability to communicate complex medical or research information to lay audiences clearly and compassionately

• Comfortable with electronic health record systems and digital scheduling tools

• Strong organizational skills and attention to detail in documentation

• Demonstrated discretion and professionalism in handling Protected Health Information (HIPAA compliancerequired)

Preferred (Not Required)

• Clinical background: Medical Assistant (MA), CNA, CRC, or LPN certification

• Prior experience in patient navigation, community health outreach, or clinical trial recruitment

• Familiarity with cardiovascular or metabolic disease populations

• Experience with EMR data mining or patient panel management

• Bilingual (English/Spanish) — a plus given community demographics

Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays.

Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Researchcomplies withthe lawregardingreasonable accommodation for handicapped and disabled employees.