Administrative Assistant/Front Desk

Flourish Research; Philadelphia (Philadelphia County); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with employer match

Tuition reimbursement

Parental leave

Paid holidays and generous PTO

Job summary

Flourish Research in Philadelphia is hiring an Administrative Assistant/Front Desk to support the research team. You will manage front desk duties, patient communication, and scheduling, while maintaining accurate records and coordinating with staff and vendors.

This on-site role offers Monday–Friday hours, non-exempt status, and an hourly wage based on experience ($20–$23/hr). Flourish provides a comprehensive benefits package and a collaborative work environment.

Qualifications

• Excellent interpersonal, customer service, quality, and communication skills (written and oral).
• Takes initiative, is a team player, and can adapt well to a changing environment.
• Strong decision-making skills and attention to detail.

Responsibilities

• Support Director and research team on various projects.
• Attend front desk for check-in, communications, and other tasks.
• Answer phones and schedule clinic appointments; interact with patients and vendors.
• Prepare patient charts and ensure exam rooms are ready and stocked.
• Manage medical records requests and appointment reminders.
• Assist in event planning and manage multiple tasks with follow-through.

Skills

Interpersonal skills

Customer service

Communication skills

Written and oral communication

Initiative and teamwork

Attention to detail

Education

High School Diploma

Job description

Flourish Research is where clinical trials thrive. Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WE SEE YOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU.

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.

We are actively hiring an Administrative Assistant/Front Desk at our site in Philadelphia, PA site.
Shift: Monday-Friday, 8:30am - 5pm
Location: On-Site
FLSA: Non-Exempt
Compensation: Hourly based on experience ($20 - $23/hr)

Responsibilities

• Support Director and members of the research team by working on various projects as requested and assigned
• Attend the front desk for check in, communications, and other tasks
• Answer phones and clinic appointment management, requiring interaction with both internal staff, patients and vendors
• Prepare patients charts
• Ensure exam rooms are ready and stocked throughout the day
• Request and manage medical records requests
• Place appointment reminders telephone calls
• Assist in event planning
• Prioritize and manage multiple projects simultaneously, and follow through on issues in a timely manner
• Periodic pickup and delivery
• Site supplies, shopping/procurement
• Sorting and delivering mail
• Manage invoices and receipts as well as patients’ reimbursement
• Schedule maintenance as needed
• Other clerical duties as assigned

Requirements

• Minimum education requirement of a High School Diploma
• Medical office administrative experience is preferred
• Medical assisting experience is a plus
• High level of integrity and accountability
• Ability to maintain a professional and positive attitude
• Excellent interpersonal, customer service, quality, and communication skills (written and oral)
• Takes initiative, is a team player, and can adapt well to a changing environment
• Strong decision-making skills and attention to detail

Benefits

Flourish Research offers an excellent comprehensive benefits package to include: Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays.

Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Research complies with the law regarding reasonable accommodation for handicapped and disabled employees.