ADMINISTRATIVE ASSISTANT - FAMILY SERVICES (CASUAL)

Independence Health System; North Butler (PA); On-site; USD 16,531 - 27,552; Part time

Job summary

Independence Health System is seeking an Administrative Assistant - Family Services (Casual) to provide clerical support for programs in Butler, PA. The role includes billing, client registration, insurance eligibility checks, answering phones, and scheduling appointments.

The on-site, part-time position requires a high school diploma and at least one year of secretarial experience. The role emphasizes greeting clients, managing appointments, maintaining supplies, and ensuring smooth daily

Qualifications

• High school diploma or equivalent required.
• Minimum one year secretarial experience.
• Preferred: secretarial experience in a behavioral health setting.

Responsibilities

• Provide clerical support for Family Services programs.
• Handle billing, client registration, and insurance eligibility.
• Answer phones, order supplies, and manage client flow.
• Schedule appointments and greet clients entering the building.

Skills

Clerical skills

Billing

Phone support

Scheduling

Education

High School Diploma or equivalent

Tools

Microsoft Office

Billing software

Job description

ADMINISTRATIVE ASSISTANT - FAMILY SERVICES (CASUAL)

Job Category: ADMINISTRATIVE SUPPORT

Requisition Number: ADMIN026644

• Posted : July 31, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Butler, PA, USA

Description

Provides clerical support for the programs at Family Services. Responsibilities include but are not limited to billing, client registration, running insurance eligibility, answering phones, ordering supplies, ensuring positive client flow and scheduling appointments. The secretary will greet and manage clients as they enter the building for appointments.

Education

Minimum: High School Diploma or equivalent

Registration/Certification/Licensure :

Act 33/73 Clearances and Family & Friends CPR

Experience

Minimum: One year secretarial experience.

Preferred: One year secretarial experience in a Behavioral Health setting.

Other Requirements :

Comprehensive Crisis Management per policy.

Status :

Non-Exempt

Physical Requirements:

The following frequency definitions apply to all Physical Requirements unless otherwise noted: Occasional (0-1/3 of day , 0 - 2.5 hrs/day, 1 - 4 reps/hr) Frequent (1/3 -2/3 of day , 2.5 - 5.5 hrs/day, 5 -24 reps/hr) Constant (> 2/3rd of day , > 5.5 hrs/day, > 24 reps/hr) Note: An asterisk (*)indicates that the item is an essential function.

Standing - Remaining on one\'s feet in an upright position; OCCASIONAL

Walking - Remaining upright on one\'s feet, and moving about; FREquent

Sitting - Body remains in a seated position; FREQUENT

Stooping - To bend the body downward and forward by bending the spine at the waist; FREQUENT

Bending - To flex the upper body forward; FREQUENT

Twisting - To rotate the upper body forward; FREQUENT

Climbing - To move the body in any direction on equipment or structures that do not include stairs or ladders; N/A

Ladders - To ascend and descend ladders; N/A

Stairs - To ascend and descend stairs; OCCASIONAL

Kneeling - To move the body downwards and come to rest on both hands and both knees; OCCASIONAL

Squatting - To move the body downwards by bending both knees; OCCASIONAL

Crouching - To bend the body forward and downward by bending the spine and the legs; N/A

Crawling - To move the body forward or backwards on hands and knees; N/A

Reaching Horizontal - To extend the arms and hands outward, remaining under shoulder height; OCCASIONAL

Reaching Overhead - To extend the arms and hands up and out over shoulder height; OCCASIONAL

Grasping - Using functional gripping of the hand to handle an object; OCCASIONAL

Finger Manipulation - To manipulate objects with the use of fingers; OCCASIONAL

Seeing - Using visual feedback to accomplish a task or activity - CONSTANT

Hearing - Using sound feedback to accomplish a task or activity - CONSTANT

Repetitive Upper Extremity Use - Using the arms and/or hands continuously or more than 2/3 of the total time - N/A

Repetitive Lower Extremity Use - Using the legs and/or feet continuously or more than 2/3 of the total time - N/A

Pushing - To exert a force upon an object in order to move it in a certain direction Pushing refers to moving an object away from the person

Up to 20#

Pulling - To exert a force upon an object in order to move it in a certain direction Pulling refers to moving an object towards the person

Up to 20#

Lift - Floor to Waist

Up to 20#

Lift - Waist to shoulder

Up to 20#

Lift - Shoulder to overhead

Up to 20#

Carrying - To transport an object or article using the arms or hands (> 10 feet)

Strong text

Working alone - OCCASIONAL

Constant interruptions - CONSTANT

Working with hands in water - N/A

Use of power tools - N/A

Exposure to vibration - N/A

Exposure to noise (constant) - N/A

Exposure to electrical energy (outlets, etc) - N/A

Exposure to temperature changes (heat, cold, humidity), that require special clothing - N/A

Exposure to slippery walking surfaces - OCCASIONAL

Exposure to solvents, grease, oils - N/A

Exposure to radiant energy, ie computer terminal (more than 4 hours per shift) - OCCASIONAL

Working with bloodborne pathogens - N/A

Cardiovascular Energy Requirements - Physical Demand

Physical Demand

Examples of similar activity intensity

Sedentary to Light 0 - 3.5 Light house cleaning, washing dishes, serving food, food shopping, sitting, standing, computer work.

Medium 3.6 - 6.3 House work (mopping, scrubbing), health club exercising, treadmill work, stretching, yoga, walk/run-play with children, aerobic class, dancing, carrying bucket/wood, auto body repair, shoveling snow, golf (carrying clubs).

Heavy to Very Heavy > 6.4 Calisthenics (push up, pull up, sit up, vigorous effort), carrying groceries upstairs, shoveling coal, bailing hay, fire fighting, sawing by hand, splitting wood.

As relates to this position:

•Sedentary to Light - CONSTANT

•Heavy to Very Heavy - N/A

I. Specific Job Responsibilities (Essential Functions):

1. Performs routine clerical duties to support all programs in the daily operation at Family Services. Orders supplies and forms as needed in a timely manner.

Meets Expectations Does Not Meet

2. Manages the phones, greets clients and visitors to the building in a professional and welcoming manner. Notifies all staff of appointments in an efficient and timely manner.

Meets Expectations Does Not Meet

3. Completes eligibilities and billing entries and assist staff with needs for specific programs including data collection and outcome measurements.

Meets Expectations Does Not Meet

4. Channels information to appropriate staff members, physicians and other departments accurately and in a timely manner.

Meets Expectations Does Not Meet

5. Asserts adherence to rules in a non - threatening and positive manner. Secures and locks facility at closing.

Meets Expectations Does Not Meet

II. Organizational Responsibilities:

1. Completed mandatory education, annual competencies and department specific education within established timeframes.

Meets Expectations Does Not Meet

2. Completed annual employee health requirements within established timeframes.

Meets Expectations Does Not Meet

3. Maintained license/certification, registration in good standing throughout fiscal year.

Meets Expectations Does Not Meet N/A

4. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Identifies and works to reduce potentially unsafe patient care or other safety practices.

Meets Expectations Does Not Meet

5. Adheres to regulatory agency requirements, survey process and compliance.

Meets Expectations Does Not Meet

III. Job Behaviors:

1. Sets the Stage by using greetings/introductions when interacting with any customer or entering a patient room. Looks and acts like a professional. Uses consistent phone etiquette. Helps people who look lost or confused. Keeps a clean and professional environment and work space. Clarifies expectations and creates positive handoffs and positive lasting impressions.

2. Fosters a teamwork approach by respecting other members of the hospital team. Stays involved and informed of happenings within the organizations. Creates win-win situations by helping others. Works to resolve conflicts and concerns in a constructive way and asks for assistance in helpful ways.

3. Is the Owner: Takes responsibility for problems, issues or opportunities for improvement by initiating constructive review of concern rather than negatively attacking an issue. Understands systems and processes and uses appropriate channels to address concerns when out of own span of control. Demonstrates compassion and works beyond “own assignment” by seeing “big picture”.

4. Creates a Caring Environment by communicating in helpful ways. Always protects the confidentiality and dignity of patients and others. Listens with empathy and understanding and provides options and choices.

5. Provides Great Explanations through user-friendly information and explanations (uses language others can understand). Makes sure people know what they can and cannot expect and checks for understanding and agreement.

IV. Overall Performance Summary:

Based on the rating for combined Section I and II, and rating for Section III, please select the overall rating for this evaluation period using the outline below.

Exceeds Expectations: Demonstrates exceptional behaviors and exceeds position requirements. Willingly accepts additional responsibilities. Demonstrates expertise in relevant skills and utilizes knowledge to support overall department/organizational goals

Meets Expectations: Achieves and may occasionally exceed performance expectations while demonstrating expected behaviors.

Does Not Meet Expectations: Performance improvement is needed in one or more areas of expected behaviors or job results.

Value Equation:

As an organization we prioritize the delivery of a valuable offering to those we serve. For Butler Health System, that means delivering the highest quality of service at a reasonable cost all the while exceeding expectations related to the level of service.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.