Administrative Assistant - Boston, Ma

UG2; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

UG2 is seeking an Administrative Assistant to support day-to-day operations. You will report to the Account Manager and Area Operations Manager, handling work orders, reporting, onboarding, invoicing, and client communication. Strong organization and attention to detail are essential for success.

The role emphasizes multi-tasking, reliability, and the ability to operate efficiently under pressure within a professional facility-services environment in Boston.

Qualifications

• At least one (1) year of customer service experience.
• Strong computer and communication skills.
• Excellent organizational skills.
• Ability to handle multiple tasks simultaneously.
• Excellent attendance and punctuality.
• Attention to detail with high accuracy.
• Strong multi-tasking skills and ability to produce results under pressure.

Responsibilities

• Work order management assistance.
• Assist with coordination and monitoring of all work orders and requests.
• Log all work orders in the monthly tracker.
• Dispatch QR’s “Quick Responses”.
• Prepare reports, memos, and other documents as needed.
• Onboard new vendors and one-time customers.
• Oversee billing processes by preparing, submitting, and tracking invoices, billable hours/services, ensuring accuracy and timely payment in coordination with finance or accounting departments.
• Communicate with staff & clients as needed directed by Account Manager.
• Assist with HR Employee New Hires.
• Other duties as assigned.

Skills

Customer service

Computer skills

Communication skills

Organizational skills

Multitasking

Attendance & punctuality

Detail orientation

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

The Administrative Assistant is responsible for various administrative and clerical duties that support the day-to-day operation. UG2 is seeking a highly professional, enthusiastic, and detail-oriented individual. Candidate will possess strong organizational skills and demonstrate a proven ability to take high-level direction and independently carry out tasks with efficiency and accuracy. This position will report to the Account Manager and Area Operations Manager.

Account Support

• Work order management assistance.
• Assists with coordination and monitoring of all work orders and requests.
• Log all work orders in the monthly tracker.
• Dispatch QR’s “Quick Responses”.
• Prepare reports, memos, and other documents as needed.
• Onboard new vendors and one-time customers.
• Oversee billing processes by preparing, submitting, and tracking invoices, billable hours/services, ensuring accuracy and timely payment in coordination with finance or accounting departments.
• Communicate with staff & clients as needed directed by Account Manager.
• Assist with HR Employee New Hires.
• Other duties as assigned.

Requirements

• At least one (1) year of Customer service experience
• Strong computer and communication skills
• Excellent organizational skills
• Ability to handle multiple tasks simultaneously.
• Excellent attendance and punctuality
• Attention to detail with high accuracy.
• Strong multi-tasking skills and ability to produce results under pressure.
• Proficiency in Microsoft (Excel, Word, PowerPoint)

About Us

UG2 is committed to delivering the highest standard of facility services and solutions in the commercial, corporate, education, retail, public venue, healthcare, life science and industrial markets.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles, and Sunnyvale.