Administrative Assistant – Badging

ARMADA, Ltd.; Rockville (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

ARMADA, Ltd. is seeking a Full-Time Administrative Assistant for badging operations in Rockville, MD. The role involves managing badge renewals, facilitating appointments, and addressing inquiries at the ISBS Helpdesk.

Ideal candidates will possess strong communication skills, the ability to manage multiple priorities, and proficiency in Microsoft Office applications. A Bachelor's degree is preferred, along with five years of relevant experience.

Qualifications

• Manage programs and projects effectively.
• Provide excellent customer service and support.
• Ensure compliance with HSPD-12 standards.

Responsibilities

• Manage badging operations and card issuance.
• Coordinate appointments for applicants outside NCR.
• Respond to inquiries at the ISBS Helpdesk.

Skills

Effective collaboration with Government leadership

Strong written and verbal communication

Ability to manage multiple priorities

Proficiency with Microsoft Office

Education

Bachelor's Degree

Five years of relevant experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

SharePoint

Job description

Type: Full Time

Location: Rockville, MD (National Capital Region)

Overtime Exempt: No

Reports to: ARMADA HQ

Security Clearance Required: Tier 4 Public Trust

Actual place of performance is to be determined by the Government; however, work is anticipated to be performed within the National Capital Region (NCR).

Duties & Responsibilities

• Administrative Assistant - Badging personnel will manage badge renewals, issuance, enrollment, binding, and alternate logon token (ALT) card issuance for applicants both within the NCR and outside the NCR at PSC regional offices.
• Facilitate appointments for applicants situated outside the NCR by coordinating with regional PSC PIV card issuing facilities (PCIFs) or supporting OpDivs located near the applicant's residence.
• Administrative Assistant - Badging personnel will ensure the prompt and accurate mailing of fingerprint cards to applicants, demonstrating a proactive approach to prevent any delays in the investigative process.
• Demonstrate responsiveness and dedication to excellent customer service.
• Administrative Assistant - Badging personnel will respond to all inquiries received at the ISBS Helpdesk.
• Demonstrate attentiveness to applicants' concerns and a willingness to address their inquiries, concerns, or questions.
• Provide accurate and helpful information to applicants, going the extra mile to resolve any issues whenever possible.
• Administrative Assistant - Badging personnel will assist with badging operations in time of staff shortages to ensure workflow remains efficient and manageable.
• Assist with ordering badging supplies, managing calendars, coordinating meetings, organizing events, and assisting with various office task(s).
• Assist with performing essential tasks such as certificate re-key, pin reset, card updates, physical access activation, and the provisioning of appropriate technological resource access, while also handling the secure disposal of deactivated badges and requesting account terminations, in accordance with HSPD-12 policies, NIST 800-79-2, and FIPS 201-3 compliancy standards.
• Administrative Assistant - Badging personnel will perform twenty (20) or more badging actions per day.
• Other duties as assigned.

Knowledge, Skills And Abilities (KSAs)

• Ability to work effectively with Government leadership, technical personnel, and contractor staff.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.

Minimum Education/Experience

• Bachelor's Degree preferred, not required.
• Five (5) years of relevant experience managing programs and/or projects

Preferred Experience

• Experience providing administrative support in a federal government or government contractor environment.
• Experience coordinating appointments, calendars, and scheduling activities.
• Experience supporting badging, personnel security, credentialing, or access control programs.
• Experience responding to customer inquiries or supporting a Help Desk environment.
• Experience maintaining records and tracking documentation in electronic databases.
• Experience preparing correspondence, reports, and other administrative documentation.
• Experience working with Microsoft Outlook, Word, Excel, and SharePoint.
• Knowledge of HSPD-12 badging processes.
• Excellent customer service, communication, and organizational skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.