Administrative Assistant - Assistant Sr.

Indiana Michigan Power Company; Muncie (IN); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

American Electric Power (AEP) is seeking an Administrative Assistant Sr. to provide administrative support within the assigned unit. Responsibilities include routine tasks and coordination to ensure department productivity.

The role emphasizes data organization, effective written and oral communication, and proactive initiative in handling assignments beyond basic tasks.

Qualifications

• High school diploma or GED required or equivalent.
• Experience with administrative office procedures and equipment is desirable.
• Proficiency with computers and office software products is expected.

Responsibilities

• Perform basic administrative duties following defined procedures.
• Assist with document processing and filing in hard copy and electronic formats.
• Answer phone, take messages, and distribute mail; enter data and operate standard office equipment.

Skills

Administrative duties

Document processing

Telephone handling

Data entry

Education

High school diploma or GED

Tools

Office suite (Word, Excel, Outlook)

Job description

Job Summary

The district Administrative Assistant-Assistant Sr. role is responsible for performing administrative support duties within the assigned area. Responsibilities are specific to the organizational unit (i.e. region, district, department, plant, etc.)

Responsibilities

• Under immediate supervision, perform basic, routine administrative duties, following well defined, standard procedures
• Assist with document processing, assist in compiling special reports and request information from other areas, assist in filing and retrieval of information in both hard copy and electronic formats, answer telephone, take messages, communicate via electronic mail as necessary, receive and distribute incoming and outgoing mail, use keyboard (computer/typewriter) to enter data, perform calculations and/or retrieve information, operate a wide variety of electronic and mechanical office equipment

Communication and interpersonal skills

Listens to and understands written and verbal instruction. Communicates effectively with co-workers and other employees and/or customers outside work area. Answers phone calls clearly and with a friendly, helpful tone. Records messages accurately with appropriate information. Works effectively and productively with others. Actively helps others with assignments as necessary to maintain department productivity.

Customer focus

Answers customer questions but knows when appropriate to refer questions or issues to others. Actively learns the function of the department and each employee responsibility to assist customers more effectively. Exhibits concern and sensitivity to others.

Problem solving and initiative

Applies basic education and training in job responsibilities and assignments. Asks questions when unsure of how to handle an assignment and demonstrates ability and initiative to handle assignments beyond the basic, routine level.

Minimum requirements

SG 03 Administrative Assistant: Education - High school or GED. Work Experience - Six-nine months of post-high school experience in learning and utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable. Must possess the ability to organize data and processes and communicate effectively, both orally and in writing. Displays good analytical and problem‑solving skills. Demonstrated proficiency with computers and the use of office‑oriented software products.

SG 04 Administrative Assistant Sr.: Education - High school graduate or GED. Work Experience - 3-4 years of related experience in utilizing administrative office procedures, practices and equipment (i.e. business English, grammar, spelling, punctuation, letter writing, telephone technique) desirable. Experience should also include varied business situations or circumstances which tend to favorably develop the job incumbent in terms of confidentiality, maturity, discretion, personal tact, judgment and initiative. Must possess the ability to organize data and processes and communicate effectively, both orally and in writing. Displays good analytical and problem‑solving skills. Demonstrated proficiency with computers and the use of office‑oriented software products.

What you’ll get

• SG 03 Administrative Assistant pay starting between $46,049-$57,562
• SG 04 Administrative Assistant Sr. pay starting between $54,063-$67,578
• In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well‑being of our employees.
• At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions.
• Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities.
• If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade: SP20-003

Compensation Range: $22.14 - $32.49

Physical Demand Level

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.