Administrative Assistant (78474)

Prestera Health Services; Charleston (WV); On-site; USD 22,000 - 26,000; Full time

Job summary

Prestera Health Services seeks an administrative support specialist in Charleston, WV who will oversee front desk tasks, scheduling, and patient check-in/out, using the EHR system and coordinating with staff to ensure smooth operations.

The role requires a High School Diploma or GED, a valid driver's license, and strong Microsoft Word/Excel skills, plus excellent oral and written communication to support consumers and coworkers. Occasional coverage at other clinic sites may be required.

Qualifications

• Knowledge of office procedures and experience in administrative position preferred.
• Proficiency in Microsoft Word and Excel.
• Ability to coordinate multiple tasks and maintain accuracy under interruptions.
• Excellent oral and written communication skills.

Responsibilities

• Responds to all forms of communication (IM, phone, email) or routes to appropriate staff.
• Uses the EHR to enter schedules, co-payments, demographics and payer information.
• Verifies consumer information at each visit to ensure data accuracy.
• Performs verification of benefits for consumers with various payers.
• Coordinates with the site director on customer service and day-to-day functions.
• Orders supplies and provides coverage at other clinic sites as needed.

Skills

Office procedures

Microsoft Word

Microsoft Excel

Multitasking

Oral & Written communication

Education

High School Diploma/GED

Valid Driver's License

Job description

Job Details: Job Location: Morris Street - Charleston, WV 25301, Salary Range: $16.39 Hourly, Summary of Job Function: Provides oversite of administrative support services including but not limited to filing, scanning, scheduling of appointments, performing check in and check out procedures with consumers, and communicating with co-workers and consumers via email, instant messaging, and phone. Verifies all consumer information.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Responds to all forms of communication (IM, telephone, email) by either directly handling the issue or handing the person off to the staff that can address their situation within a timely fashion.
• Utilizes the Electronic Health Record (EHR) to enter schedules, co-payments, consumer demographics, payer information, etc.
• Takes initiative to assure that consumers are seen as they present for services.
• Demonstrates excellent customer service skills with both internal and external customers.
• Verifies consumer information at each visit to assure accurate data is in the EHR.
• Completes verification of benefits for consumers with various payers.
• Utilizes credentialing panel information to schedule consumers with the approved provider.
• Follows front desk procedures at designated site regarding the deposits.
• Obtains signatures on all paperwork as indicated.
• Assures charity care applications and consents for treatment are updated annually.
• Supports telehealth initiatives by setting up equipment, coordinating with staff providing the services, and explaining process to consumer as needed.
• Takes directives from site directors regarding customer service and day to day job functions.
• Processes and distributes daily report information regarding insurance claims as directed.
• Provides coverage at other clinic sites as needed.
• Attends all mandatory trainings and staff meetings.
• Coordinates with site director when issues arise with law enforcement, medical emergencies, or subpoenas.
• Orders supplies as directed.
• All other duties as assigned.

Job Specifications:

1. Education, Certification/License, and/or Experience

• High School Diploma/GED required.
• Valid drivers license required.

Knowledge, Skills, and Abilities required: Must have knowledge of office procedures and experience in an administrative position is preferred. Possesses experience in Microsoft Word and Excel and possesses the ability to learn and use additional computer programs. Must have the ability to coordinate multiple tasks and produce accurate work despite frequent interruptions. Excellent oral and written communication skills are required.

Physical & Mental Requirements:

Continuous Over 70%
Frequent 40%-69%
Occasional 15%-39%
Physical Demands
Standing
x
Sitting
x
Walking
x
Climbing
x
Bending
x
Crouching
x
Pushing/Pulling
x
Carrying
x
Lifting/Lowering 1-15 lbs.
x
15-30 lbs.
x
30-50 lbs.
x
Over 50 lbs.
x
Fine Hand/Eye Coordination
x
Color Discrimination
x
Hearing Acuity
x
Visual Acuity
x
Body Fluid Exposure
x

Continuous Over 70%
Frequent 40%-69%
Occasional 15%-39%
Concentration on Detail
x
Attention Span of 1+ hours on a Task
x
Ability to remember multiple Tasks
x
Oral Communication
x
Written Communication
x

The job duties outlined herein are general statements that describe the basic job requirements and cannot state in words every aspect of job content. Prestera Center reserves the right to modify, delete, or reclassify these duties at its sole discretion at any time.