Administrative Assistant (78007)

Prestera Health Services; Delbarton (WV); On-site; USD 32,000 - 36,000; Full time

Job summary

Prestera Center in Delbarton, WV is seeking an Administrative Support Specialist to handle front-desk operations, scheduling, and data entry within the EHR system. You will verify consumer information, process copayments, and coordinate with clinicians to ensure timely service delivery.

Responsibilities include handling inquiries via phone, email, and instant messaging, coordinating appointments, processing insurance verifications, and supporting telehealth setups.

Qualifications

• High School Diploma or GED required.
• Valid driver's license required.
• Knowledge of office procedures; experience in an administrative role preferred.
• Proficient in Microsoft Word and Excel; able to learn additional programs.
• Excellent oral and written communication skills.

Responsibilities

• Responds to all forms of communication and routes to appropriate staff.
• Uses the EHR to enter schedules, demographics, payer info, etc.
• Verifies consumer information at each visit for data accuracy.
• Provides excellent customer service to internal and external customers.
• Coordinates with site director and handles telehealth setup as needed.
• Processes and distributes daily insurance claim reports as directed.
• Performs front desk duties and ensures smooth clinic operations.

Skills

Office procedures

Multitasking

Oral communication

Written communication

Attention to detail

Education

High School Diploma/GED

Valid driver's license

Tools

Microsoft Word

Excel

Job description

Job Details

Job Location: Mingo County - Delbarton, WV 25670

Salary Range: $15.63 Hourly

Summary of Job Function

Provides oversite of administrative support services including but not limited to filing, scanning, scheduling of appointments, performing check in and check out procedures with consumers, and communicating with co-workers and consumers via email, instant messaging, and phone. Verifies all consumer information.

Essential Functions

• Responds to all forms of communication (IM, telephone, email) by either directly handling the issue or handing the person off to the staff that can address their situation within a timely fashion.
• Utilizes the Electronic Health Record (EHR) to enter schedules, co-payments, consumer demographics, payer information, etc.
• Takes initiative to assure that consumers are seen as they present for services.
• Demonstrates excellent customer service skills with both internal and external customers.
• Verifies consumer information at each visit to assure accurate data is in the EHR.
• Completes verification of benefits for consumers with various payers.
• Utilizes credentialing panel information to schedule consumers with the approved provider.
• Follows front desk procedures at designated site regarding the deposits.
• Obtains signatures on all paperwork as indicated.
• Assures charity care applications and consents for treatment are updated annually.
• Supports telehealth initiatives by setting up equipment, coordinating with staff providing the services, and explaining process to consumer as needed.
• Takes directives from site directors regarding customer service and day to day job functions.
• Processes and distributes daily report information regarding insurance claims as directed.
• Provides coverage at other clinic sites as needed.
• Attends all mandatory trainings and staff meetings.
• Coordinates with site director when issues arise with law enforcement, medical emergencies, or subpoenas.
• Orders supplies as directed.
• All other duties as assigned.

Job Specifications

Education, Certification/License, and/or Experience

• High School Diploma/GED required.
• Valid drivers license required.

Knowledge, Skills, and Abilities required

Must have knowledge of office procedures and experience in an administrative position is preferred. Possesses experience in Microsoft Word and Excel and possesses the ability to learn and use additional computer programs. Must have the ability to coordinate multiple tasks and produce accurate work despite frequent interruptions. Excellent oral and written communication skills are required.

Physical & Mental Requirements

Physical & Mental Requirements
Physical Demands
Continuous Over 70%
Frequent 40%-69%
Occasional 15%-39%
Ra
rely
Standing
x
x
x
Sitting
x
x
x
Walking
x
x
x
Climbing
x
x
x
Bending
x
x
x
Crouching
x
x
x
Pushing/Pulling
x
x
x
Carrying
x
x
x
Lifting/Lowering 1-15 lbs.
x
x
x
15-30 lbs.
x
x
x
30-50 lbs.
x
x
x
Over 50 lbs.
x
x
x
Fine Hand/Eye Coordination
x
x
x
Color Discrimination
x
x
x
Hearing Acuity
x
x
x
Visual Acuity
x
x
x
Body Fluid Exposure
x
x
x
Mental Demands
Continuous Over 70%
Frequent 40%-69%
Occasional 15%-39%
Ra
rely
Concentration on Detail
x
Attention Span of 1+ hours on a Task
x
Ability to remember multiple Tasks
x
Oral Communication
x
Written Communication
x

The job duties outlined herein are general statements that describe the basic job requirements and cannot state in words every aspect of job content. Prestera Center reserves the right to modify, delete, or reclassify these duties at its sole discretion at any time.